Technical Application Consultant 1

Job Responsibilities:

n Serve as second/ third line of support to Sales for technical customer inquiries across all HARTING portfolio (EL/EC/HCS)

n Offer application driven support as well as design-in support to medium to large customers

n Identification of customizing opportunities and hand over to HCS Project Management Team.

n Support Frontline Sales by launching digital services due to integration in support cases.

n Maintain and provide a technical support knowledge database to increase efficiency

n Supports the TechDay with support from KAM/FSE towards large accounts

n Supports quality complaint handling, focusing on product related issues, in line w/ global complaint handling process.

n Collect competitor information based on products and feedback for GBU

n Preparation/creation of product change notifications/product discontinuations based on GBU information

n Continuous competence development of direct colleagues in the Technical Application Consultant by exchanging experiences

Qualifications:

n Bachelor’s degree in a relevant field or professional training (specialised training)

n First professional experience desirable in the relevant field

n Excellent proficiency in English, both verbal and written

n Note: Extensive relevant experience and demonstrated expertise may substitute for the required degree

Basic Skills:

n Marketing strategy

n Industry knowledge

n Product knowledge

n Digital Support Services

n Microsoft Office

Functional specific Skills

n Technical support

n Guidance and consulting

n Product Management

n Technical Application

n Data analytics

n Industry and Market research