Technical Application Specialist - Based in Johor

·       Provide accurate and timely technical information, advice, and assistance regarding the organization's products and services before, during, and after a transaction to maintain and improve the organization's customer relationships.

·       Deliver customer operator training in Abbott facilities or on-site

·       Perform new instrument and assay implementations through to Test-of–Record

·       Provide on-site assay investigation and troubleshooting related to instruments, software reagents and experimental designed

·       Provide operator training and coaching on assay and instrument (hardware and software)

·       Prepare technical documents and reports for implementation, training, and investigations

·       Connect and integrate available or customize technologies to cater customers’ needs, take lead in technical discussions, analyze their needs, and propose relevant product and solution offerings

·       Host user meetings, workshops, seminars to update products information on instrumentation and support

·       Track assay issues and escalation cases for reporting and work closely with global teams to maintain records and solve issues

·       Use databases or other computerized systems to maintain up-to-date customer records, to track the volume, content and outcomes of enquiries received, and to access information, checklists, scripts, guidelines, and other materials for responding to the customer’s enquiry.

·       Work closely with other TAS and Service team to seek feedback and scope out potential lot issues

·       Workflow improvement / optimization

·       Any other task assigned by management from time to time

Requirements
·       Bachelor’s Degree in Science/ Engineering (Electrical or Mechanical) or other related disciplines

·       Minimum 3-5 years relevant experience and proven track record in a diagnostic laboratory in a similar position

·       Strong stakeholder management skills with proven engagements with customers, key stakeholders, and lab staff

·       Good knowledge in Technical Assay and systems to act as expert for product line responsibility

·       Highly developed communication skills and ability to demonstrate empathy and engagement with customers

·       Ability to identify and drive resolution of issues

·       Strong experience in use of analytical tools and software