Technical Application Support Engineer

Описание на позицията

Looking for the best place to work where your ideas will matter and you will feel an important part of the team...

This is exactly what you will find with us unique opportunities for skills development, acquiring key experience, a great package of benefits and, above all, stable support on the road to success.

All you need to know about Technical Application Support Engineer What You Will Do Ensures 2nd or 3rd level support for the business-related applications in the bank for which is responsible;

Monitor the software application, and document and analyze problems;

Ensures stable operational environment of the all business applications;

Ensures the smooth and continuous availability of the applications according the agreed SLA for them and achieve the KPIs on team level;

Work on IT problems and perform the respective impact analysis, root cause analysis and recommend solutions and workarounds wherever is needed;

Update application configuration as needed to meet the business requirements;

Work on shifts.

Your Profile University degree in Information technologies, Mathematics, Computer science or other technical specialty;

Technical knowledge in SQL, PL/SQL, Oracle DB, Integrations – SOAP and REST services, MQs;

Demonstrated ability to be the subject matter expert in supporting, maintaining, and administering complex applications;

Previous ex.perience in system and business analyzes or technical support;

Knowledge of banking business area would be a plus;

Experience with REMEDY, ServiceNow, TFS and other similar tools could be a plus;

Ability to learn new content areas and new skills quickly;

Ability to multitask in a fast‐paced environment;

Fluency in Bulgarian and English language.

Technical Competencies 1–3+ years of experience in application support, IT operations, or production support;

Experience with Windows Server and Linux operating systems;

Experience with databases used in banking: Oracle, MS SQL server, PostgreSQL;

Familiarity with application monitoring and logging tools;

Understanding of networking fundamentals (TCP/IP, proxies, load balancers, certificates);

Experience with web/app servers (Tomcat, WebLogic, JBoss);

Scripting in Bash, PowerShell, or Python is an advantage