Technical Applications Engineer

This position is intended for curious professionals who love to learn about new technologies, work in small teams and help customers find solutions to their manufacturing challenges. Reporting to the Technical Services Manager, this position is meant for engineering graduates who want to apply their technical skills to the real-world challenges our customers face. Be sure to read to the end of the description to be sure you don’t miss an important detail.

ROLE’S MISSION

The product and applications engineer supports new technical sales opportunities that increase CAPLINQ's (now part of Krayden) sales revenue of products supplied by our suppliers.

DESIRED OUTCOMES

• Become a subject matter master; able to understand market, product & technology
• Understands and creates technical marketing content that describes & product features & benefits
• Provides outstanding customer service and understands and acts on customer’s technical requests

CANDIDATE COMPETENCIES | Candidate is able to:

• Understand technologies and can communicate technical requirements to all stakeholders
• Communicate effectively and systems & tools
• Support sales activities with technical user guides, selector guides and application notes
• Create and publish compelling technical marketing atifacts for sales & customers
• Compile technical training documents and train sales & marketing teams on products

Broadly speaking, your work will revolve around the following three activities:

1. Sales Support Engineer (about 35% of your time)

You will support our existing customer-base of projects and products and new leads will come in from sales (who have pre-screened them). You will be responsible to help customers (and the sales team) to select products as well as the application methods to use them successfully.

2. Project Management (about 35% of your time)

Since the sales cycle is long (approx. 2 years), you will be responsible for approx. 60 - 80 projects big and small all at various stages of development. You will need to prioritize the most important ones on a weekly basis to make sure each has a status and the next action items to keep the projects moving forward.

3. Create Applications, Engineering & Marketing Artifacts (about 30% of your time)

You will have about 30% of your time that will be dedicated to creative tasks where you can dive into the market, the applications, and the customers that are working on designing the next generation of devices. You will be asked to dig into these markets and put together technical notes, emails and presentations that sales will be able to use.

Skills not required, but that get bonus points (any of them count):

The job we have in mind may not require these skills, but they will give you a head’s start:

1. An Engineering Degree: You do not need to be an engineer, but our products are by nature technical, so you will need to be able to grasp the concepts. If you want to learn, we’re able to teach.
2. Any sales or customer service experience: Whether it’s the waitering job that got you through school or a part-time job helping customers, it’s helpful to be comfortable helping others.
3. Project management experience: You will need to manage multiple projects simultaneously. This means reporting internally as well as externally to both customers and suppliers. Strong project management skills will help you enormously.
4. Presentation skills: You will be presenting all the time, be it internally or to customers or suppliers. If you are comfortable in front of a public audience you will be able to use those skills here.

How to apply:

• Send your most updated CV and one-page motivation letter (optional) to [email protected]