Technical Applications Manager (Law Firm)

TECHNICAL APPLICATIONS MANAGER

Reports To: Chief Technology Officer  

Employment: Full Time and Exempt 

Location: Los Angeles Office  

Position Summary

The Technical Applications Manager leads the design, development, integration, administration, and improvement of enterprise applications supporting legal operations, finance, accounting, human resources, client service, reporting, and executive decision-making. This hands-on leader is accountable for secure, reliable platforms such as NetSuite, Paycom, Filevine, systems like Litify, middleware, APIs, data services, and reporting tools, and ensures that application investments produce measurable

Essential Responsibilities

Portfolio & Solution Leadership

• Application Strategy: Own the portfolio roadmap, lifecycle, architecture, standards, licensing, and capacity management.
• Solution Development: Deliver configurations, workflows, forms, scripts, automations, reports, dashboards, and extensions aligned with approved requirements.
• Platform Ownership: Lead NetSuite, Paycom, Filevine, Litify, and comparable platforms, including environments, governance, access, upgrades, testing, and support.
• Integration Architecture: Design reliable integrations using APIs, web services, middleware, ETL/iPaaS, event-driven methods, and secure file exchange.
• Business Partnership: Work with Legal Operations, Finance, Accounting, HR, Intake, Pre-Litigation, Litigation, and executives to define priorities and outcomes.
• Data & Reporting: Improve data quality, master data, field definitions, identifiers, analytics, and cross-system reconciliation.

Delivery & Operational Leadership

• Application Delivery: Lead discovery, design, development, testing, training, deployment, stabilization, and benefits realization.
• Security & Compliance: Apply least privilege, segregation of duties, auditability, change controls, privacy safeguards, and secure development practices.
• Operational Excellence: Establish monitoring, service levels, incident management, documentation, backups, continuity, and disaster recovery readiness.
• Release Quality: Require approvals, test plans, regression testing, release notes, rollback procedures, and post-implementation reviews.
• Vendor & Budget Management: Partner with the CTO to manage software partners, contracts, renewals, performance, risks, budgets, licensing, and statements of work.
• Team & Continuous Improvement: Develop staff and partners while advancing automation and AI through governed pilots, adoption plans, and measurable results.

Required Qualifications

• Bachelor’s degree in a relevant discipline, or equivalent education and professional experience.
• Seven or more years of experience delivering enterprise applications, including at least three years in technical or people leadership.
• Hands-on expertise with NetSuite, Paycom, Filevine, Litify, Salesforce, or a comparable enterprise SaaS platform.
• Strong knowledge of application architecture, SDLC, requirements, configuration, APIs, integrations, data, reporting, and testing.
• Experience leading complex implementations and managing vendors, dependencies, risks, budgets, and executive stakeholders.
• Knowledge of access controls, security, audit controls, privacy, change management, business continuity, and technical communication.

Preferred Qualifications

• Experience supporting a law firm, professional services organization, or regulated environment handling confidential, PII, PHI, financial, or client data.
• Relevant certifications in enterprise platforms, Microsoft, cloud, integration, security, or project management.
• Experience with financial systems, HRIS and payroll, legal case management, document generation, automation, data warehouses, BI, and enterprise AI.
• Experience establishing application governance, release calendars, application inventories, ownership matrices, centers of excellence, and service-management measures.

Leadership Competencies

Strategic and hands-on leadership; trusted business partnership; clear accountability; disciplined operations; talent development; and continuous improvement based on data, feedback, adoption, and measurable results.

Measures of Success

Success will be measured by KPIs representing application availability and performance, roadmap delivery, reduction in incidents and manual processes, release quality, user adoption, data accuracy, security and audit compliance, vendor performance, budget stewardship, and overall business value.

We offer an excellent compensation package including:

• Guaranteed Competitive pay plan
• Proficiency/performance bonus
• 401K
• 80 hours of vacation the first year of employment
• Paid Holidays
• Medical, dental, vision, and life insurance
• Supplemental insurance
• Opportunity for advancement

At BD&J, we have a clear vision: to be the place where a diverse mix of talented people want to come, stay, and do their best work. We pride ourselves on bringing the best results to our clients and know our company runs on the hard work and dedication of our passionate and creative employees.

BD&J is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

BD&J is an Equal Opportunity/Affirmative Action Employer dedicated to a policy of compliance with all federal, state, and local laws regarding nondiscrimination in employment. No questions included in our application process are intended to secure information to be used for unlawful purposes.

Consistent with the provisions of the Americans with Disabilities Act (ADA), applicants may request accommodations needed to participate in the application process.