Technical Architect (Cloud Business)

General Description of Duties and Responsibilities

• Support partners and customers on cloud technical issues, service requests, and escalation management from initial request through resolution.
• Develop and maintain strong technical relationships with cloud partners, SI partners, and software partners.
• Provide technical training and knowledge sharing on cloud products, solutions, best practices, and certifications.
• Support pre-sales activities including technical workshops, presentations, proposals, POC, solution reviews, feasibility assessments, and technical risk analysis.
• Design and optimize cloud solutions in collaboration with Solution Architects, partners, and customers.
• Provide remote and on-site technical support for cloud implementation, infrastructure setup, migration from on-premises to cloud, and troubleshooting.
• Provide post-sales technical support and ensure successful project delivery and customer satisfaction.
• Collaborate effectively across sales, technical teams, partners, and customers to resolve issues and deliver projects successfully.

Candidate Requirements

• Bachelor's Degree in Computer Science, Computer Engineering, IT, Electronics Engineering, or related fields.

• 3+ years of experience in cloud, IT infrastructure, networking, or related technologies.

• Cloud or ICT certifications are an advantage.

• Strong knowledge of cloud services, network technologies, IT infrastructure, and cloud implementation.

• Strong communication, problem-solving, presentation, and technical documentation skills.

• Customer-focused, self-motivated, fast learner, and able to work effectively under pressure.

• Strong teamwork and stakeholder management skills.

• Proficiency in English is required (Chinese will be considered an advantage)