Technical Architect Service Now

ServiceNow Technical Architect

Company: Atos

Location: Remote

Employment Type: Full-Time

About Atos

Atos is a global leader in digital transformation, technology, and consulting services. We collaborate with clients across all industry sectors to navigate their journey into the digital future.

Our AI & Analytics practice is at the forefront of this mission, delivering innovative solutions that drive genuine business value.

Why Join Atos?

Join a global organization where innovation, digital transformation, and cutting-edge technologies drive meaningful outcomes for clients worldwide. As a ServiceNow Technical Architect, you will have the opportunity to lead enterprise-scale initiatives, influence strategic technology decisions, and work alongside highly skilled global teams delivering business-critical solutions.

Position Overview

The primary role of the Technical Architect is to define, design, and govern the overall ServiceNow solution architecture . This role partners with customers to understand business and technical requirements, ensuring scalable, secure, and high-performing platform solutions aligned with enterprise standards.

Key Responsibilities

• Demonstrate a high-level understanding of the application development lifecycle and SDLC methodologies, including Agile frameworks.
• Provide strong customer-facing and consultative engagement, delivering high-quality outcomes through excellent technical and interpersonal capabilities.
• Lead solution design activities, development support, testing strategies, proof of concepts (PoCs), and migration planning considerations.
• Design and architect scalable, distributed, on-premises, and cloud-based services and applications that integrate across multiple technologies.
• Lead the successful implementation of architectural designs while managing expectations, risks, governance, and adherence to best practice principles.
• Partner with business stakeholders to analyze and solve complex challenges, presenting solution options and technical concepts in a clear and understandable manner.
• Develop reliable technical solution plans, including estimations and optimized delivery approaches.
• Collaborate with business and cross-functional teams to ensure governance, compliance, and architectural alignment.
• Analyze complex functional and non-functional requirements, making appropriate design adjustments and providing effort estimations.
• Define, develop, and maintain reference architectures, domain models, and design patterns.
• Identify emerging and disruptive technologies that can deliver measurable business value.
• Provide technical leadership and mentorship to development and delivery teams.
• Support digital transformation initiatives, including technology and application rationalization efforts.

Required Qualifications

Education

• Bachelor's Degree in Computer Science, Management Information Systems, Engineering, or a related discipline.

Experience

• 8–10+ years of overall IT experience, with a strong focus on application hosting, solution architecture, and design.
• Minimum of 5 years of ServiceNow Subject Matter Expert (SME) experience, including solution design and platform architecture.

Minimum Required Skills

• Proven experience delivering innovative and effective solutions to complex business challenges.
• Strong understanding of IT Service Management (ITIL) processes, metrics, and KPIs.
• Solid knowledge of modern web technologies, including: HTML, CSS, XML, JavaScript/AJAX
• Extensive experience designing and supporting third-party integrations with the ServiceNow platform using: REST, SOAP, SFTP, MID Server, Related integration technologies
• Demonstrated knowledge of enterprise technical components and security technologies, including: LDAP, Single Sign-On (SSO), SSL, Other security and infrastructure technologies
• Strong collaboration, communication, and stakeholder management skills.
• Ability to work effectively within cross-functional teams and contribute to a high-performance delivery environment.

Certifications

Required and preferred certifications include:

• ITIL v2 or ITIL v3 Foundations
• ServiceNow Certified System Administrator (CSA)
• ServiceNow ITSM
• ServiceNow ITOM
• Discovery Implementation Specialist
• CMDB
• ServiceNow ITAM
• HAM (Hardware Asset Management)
• SAM (Software Asset Management)

Preferred Certifications

Any of the following certifications will be considered an advantage:

• HRSD
• CAD
• VR
• SO
• IRM
• GRC
• Other relevant ServiceNow certifications