Technical Assistance Center

About Ascendion

Ascendion is a leader in AI-Native platform driven software engineering company that underwrites outcomes, helping businesses innovate faster, smarter, and with greater impact. We partner with Global 2000 clients across North America, UK, Europe, and APAC to solve complex challenges in data, experience design, software product engineering, and workforce transformation. Powered by expert engineers, thousands of AI agents, and our Engineering to the Power of AI™ (EngineeringAI) method, we deliver measurable outcomes that build trust, unlock value, and accelerate growth. Learn more at ascendion.com

Ascendion | Engineering to elevate life

We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us:

• Build the coolest tech for world's leading brands

• Solve complex problems – and learn new skills

• Experience the power of transforming digital engineering for Fortune 500 clients

• Master your craft with leading training programs and hands-on experience

Experience a community of change makers! Join a culture of high-performing innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion.

About the Role

We are looking for a customer-focused and technically skilled Technical Assistance Specialist to join our dynamic support team. In this role, you will serve as the first or second line of defense for troubleshooting hardware, software, and network issues.

Job Title: Technical Assistance Specialist

Key Responsibilities:

• Resolve Issues: Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

• Troubleshoot & Diagnose: Walk users through problem-solving processes, run diagnostic programs, isolate problems, and determine the appropriate solutions.

• Ticket Management: Log, track, and maintain all support requests and incidents in the helpdesk ticketing system, ensuring timely updates and resolution.

• Documentation: Create, maintain, and update technical knowledge base articles, FAQs, and step-by-step troubleshooting guides.

• Collaboration: Escalate unresolved issues to senior engineering or specialized IT teams with clear documentation and diagnostic details.

• Mandatory Skills Technical Troubleshooting: Strong hands-on experience troubleshooting Windows, macOS, and/or Linux operating systems.

• Networking Basics: Solid understanding of TCP/IP, DNS, DHCP, VPN, and LAN/WAN configurations.

• Customer Support: Excellent verbal and written communication skills with a proven ability to explain technical concepts to non-technical users.

• Ticketing Systems: Familiarity with modern helpdesk software (e.g., Jira Service Management, Zendesk, ServiceNow).

• Hardware Knowledge: Ability to diagnose, assemble, and repair desktop, laptop, printer, and peripheral hardware.

Minimum Qualifications:

• Education: Bachelor’s degree in Computer Science, Information Technology, Electronics, or a related field (or equivalent practical experience).

• Experience: 1 to 3 years of hands-on experience in a technical support, helpdesk, or IT assistance role.

• Certifications (Preferred): Relevant certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator.

Location: Pune

Want to change the world? Let us know. Tell us about your experiences, education, and ambitions. Bring your knowledge, unique viewpoint, and creativity to the table. Let's talk!