Technical Associate (Onsite)

We are looking for a highly skilled and experienced Technical Associate to join our team at Lakshmi Machine Works Limited. The ideal candidate will have a strong background in technical support and excellent communication skills.

Roles and Responsibility

• Provide technical assistance and support to customers via phone, email, or chat.
• Troubleshoot and resolve technical issues related to our products and services.
• Collaborate with internal teams to resolve complex technical issues.
• Develop and maintain technical documentation and knowledge base articles.
• Conduct training sessions and workshops on new technologies and product updates.
• Analyze customer feedback and suggest improvements to our products and services.

Job Requirements

• Bachelor's degree in Computer Science, Engineering, or a related field.
• Minimum 2 years of experience in a technical support role.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and meet deadlines.
• Familiarity with technical support tools and software.

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