Technical Business Analyst

Job Summary

Flight Management is a mission-critical airline operations solution that supports the preparation of every flight before departure. Our products enable airlines to optimize aircraft loading, calculate aircraft weight and balance, generate regulatory-compliant load sheets, manage operational changes, and ensure flights depart safely, efficiently, and on time. These solutions operate within a complex ecosystem of interconnected products, services, operational processes, and external integrations where reliability, accuracy, and compliance are critical.

You will work within Agile product teams, collaborating with Product Managers, Architects, UX Designers, Engineers, domain experts, and airline customers. Your mission will be to understand operational challenges, define scalable functional solutions, and bridge business requirements with technical implementation.

The role requires strong analytical capabilities, technical understanding, and the ability to work across multiple systems and operational domains to deliver solutions that support airline operations worldwide.

Key Responsibilities

• Understand and refine business requirements, operational processes, and customer workflows to ensure clarity and completeness.
• Define functional solutions and translate requirements into user stories, business rules, process flows, acceptance criteria, and functional specifications.
• Analyse end-to-end workflows, system interactions, integrations, and data flows across interconnected products, services, and operational domains.
• Collaborate with Product Managers, Architects, UX Designers, Engineers, domain experts, and customers to validate requirements and solution designs.
• Support product development activities including backlog refinement, design reviews, functional validation, testing, and release readiness.
• Produce and maintain high-quality documentation, including specifications, process models, data mappings, decision records, and knowledge materials.
• Investigate product issues, perform root cause analysis, and support corrective and preventive actions.
• Identify opportunities to improve product behaviour, operational workflows, documentation, or ways of working based on analysis findings and domain knowledge.
• Leverage AI-assisted tools to improve analysis efficiency, research, documentation quality, knowledge discovery, and delivery effectiveness.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related field.
• At least 3 years of experience in Technical Business Analysis, Business Analysis, Product Definition, Systems Analysis, or a similar role.
• Experience working within Agile product development environments.
• Strong analytical and problem-solving skills with the ability to understand and structure complex operational scenarios.
• Ability to bridge business, operational, and technical discussions across diverse stakeholder groups.
• Experience defining functional and technical requirements for enterprise software products.
• Understanding of APIs, integrations, system interactions, data models, and distributed applications.
• Experience working with complex, interconnected systems and cross-product workflows.
• Strong written communication and documentation skills with attention to detail and accuracy.
• Ability to work independently, manage competing priorities, and perform effectively in a fast-paced, multicultural environment.
• Experience leveraging AI-assisted tools to improve analysis, documentation, solution design, knowledge management, and delivery effectiveness. Awareness of AI-DLC practices is an advantage.

Nice to Have

• Familiarity with airline or airport operations, including flight operations, aircraft weight and balance, load control, baggage handling, or ramp operations.
• Experience working with mission-critical, safety-critical, or highly regulated systems.
• Experience with API testing tools such as Postman or SOAP UI.
• Experience with JSON, log analysis, troubleshooting, or operational investigations.
• Experience defining, analysing, or supporting software solutions that incorporate AI-powered capabilities, decision support, automation, conversational experiences, or agentic workflows.

This role is suited to individuals who enjoy working at the intersection of business, operations, and technology, translating complex operational requirements into clear, scalable, and reliable solutions that support critical airline operations.

Who We Are

Scalian UK is a consultancy, specialising in digital systems and business management and performance, working in 12 countries, including France, Spain, Belgium, the UK, Germany, the USA, and Canada. Ranked in the top 10 engineering consulting firms in France, the Group provides services in industrial project management, quality management, supply chain performance and development of digital and information systems. It also helps clients address digital transformation challenges for the industry and the service sectors.

As of 2024, the Group includes 5,500 people, with a turnover of €550 million. More information can be found at - https://www.scalian.com/en/

Note: Visa sponsorship is not currently available for this position. However, we are open to considering candidates who may require visa sponsorship in the future, subject to business needs and eligibility requirements