Technical Business Analyst

Who We Are

We are ICT Solutions – our focus is on delivering innovative technology solutions to the business world, and we’re excellent at it. We are passionate about our people, we are bold, and we love a challenge – something our track record of awards and flagship projects is a testament to.

We are looking for a motivated individual to join us as a Technical Business Analyst . The Technical Business Analyst will be focused on capturing and translating business requirements to solutions, designing and delivering highly effective Workflow and Business Process-driven solutions, as well as supporting and operating customer solutions.

The Team

Our people are a team of energetic individuals who thrive on challenges and enjoy bringing out the best in one another. With this in mind, we seek to continually provide our team members with the opportunities to enhance their knowledge and skills, through exposure to companies and IT challenges that span different industries.

What the Role entails

Forming part of a team of specialised individuals within the Software Projects Team, the Technical Business Analyst supports and works alongside members of the Software Services in identifying and meeting the customer’s requirements. S/he is responsible for bridging the gap between the customer’s business process management (BPM) needs, leading projects, and providing consistent assistance on the development, testing, and lifecycle of the BPM and Workflow software developed, as well as mentoring the resources assigned to the project, to fulfil this need.

What’s in it for You

• An environment which promotes innovative solutions, open communication, continuous learning, and employees’ personal development.
• An energetic team of IT experts who are always ready to help and support you.
• The opportunity to train and remain fully conversant with industry developments including Microsoft technologies.
• An environment that fosters growth and development; and encourages continuous exchange of ideas.

What You’ll do

• Assess, interpret, and document customer’s business and functional requirements.
• Prepare estimates on project deliverables.
• Monitor project deliverables assigned, ensuring that execution is done within the stipulated timeframes.
• Lead and mentor junior members in designing and implementing software solutions in line with business and functional requirements, utilising productivity platforms, 3rd party applications, and/or add-ons.
• Configure, maintain, and upgrade the delivered solutions as and when required.
• Lead the data extraction process, manipulation, and presentation of this data into the available platforms.
• Lead the validation of the implemented solutions, checking for the adherence to the required usability standards, in line with customer’s expectations by compiling test plans and executing test cases and scenarios.
• Lead the execution of User Acceptance activities with customers; and prepare reports communicating outcomes of such activities.
• Prepare training material and deliver systems and solutions training to end-users.
• Provide support to customers and operate the implemented solutions as required by the respective support agreements.
• Work alongside team members to review, maintain, and update appropriate customer-facing documentation.
• Participate in and support commercial activities in collaboration with ICT’s commercial team.
• Consistently provide guidance and support to junior members.

What You’ll need

• To hold a Bachelor’s degree in computing or IT-related area.
• To preferably hold related IT industry certifications.
• To have previous experience working on databases and SQL, as well as experience delivering and supporting/operating customer solutions.
• To be passionate about technology with 5+ years of IT-related experience.

Please note that an important requirement of this technical role is the attainment of a Personnel Security Clearance certificate applied for in Malta. An application for this certificate can only be processed by the relevant authority if the applicant is from either an EU Member State or has been residing in the Maltese islands for the past five years. Unless this requirement can be fulfilled, we will not be able to proceed with your application.