Technical Business Systems Analyst/Support Engineer

Project description

Our Customer is one of the world's largest investment management companies. Based in Southern California, our client manages close to $2 trillion in assets and is looking for a new partner to participate in a full scale upgrade of their technology.

The position will act as a regional representative and a bridge between traders, business stakeholders, and technology teams. The successful candidate will spend approximately 50% of their time supporting traders and resolving operational challenges, and 50% collaborating with development teams to deliver enhancements, define requirements, and drive the product roadmap.

Responsibilities

• Serve as the primary regional contact for traders and business stakeholders.
• Understand trading workflows, operational challenges, and business requirements.
• Analyze issues and identify solutions within existing platforms and processes.
• Define, prioritize, and refine development requirements and user stories.
• Collaborate closely with development teams throughout the delivery lifecycle.
• Contribute to product strategy and long-term roadmap planning.
• Coordinate with global teams to align business priorities and technology solutions.
• Provide incident management, root cause analysis, and production support.
• Drive process improvements, automation initiatives, and operational excellence.
• Act as an advocate for regional business needs within global product discussions.

Skills

Must have

• At least 5-7 years of relevant working experience
• Strong stakeholder management and customer-facing communication skills.
• Experience with product ownership, business analysis, or application support.
• Strong SQL and database knowledge (Oracle/PL-SQL preferred).
• Linux/Unix administration, shell scripting, and log analysis.
• Windows service administration and troubleshooting.
• Data processing, reporting, monitoring, and performance analysis.
• Python scripting and automation.
• Hands-on AWS experience.
• Terraform and Infrastructure as Code (IaC).
• CI/CD and DevOps practices.

Nice to have

• Trading, commodities, energy, or financial systems support.
• Agile delivery methodologies and backlog management.
• Experience working with globally distributed teams.