Technical Chat Support Executive

Hiring: Technical Chat Support Executive US Process

!!!immediate Joining!!!

Job Title: Technical Chat Support Executive

Location: Millennium Towers, Brookefield, Bangalore

Process: International Technical Chat Support US Process

Shift: US Shift / Night Shift (Rotational Shifts)

Experience: Minimum 1 year Experience into BPO technical support

Qualification: Graduate / Undergraduate

Language : Excellent communication in English and Hindi.

Job Description

We are hiring Technical Chat Support Executives for an international US-based chat support process. The role involves providing technical assistance to customers through non-voice/chat support, troubleshooting customer queries, and ensuring a positive customer experience.

Role & responsibilities

• Handle customer queries through chat/non-voice support.
• Provide technical assistance and troubleshoot customer issues.
• Understand customer concerns and provide appropriate solutions.
• Maintain good written communication and professional chat etiquette.
• Follow process guidelines, SOPs, and quality standards.
• Maintain accuracy while handling multiple chats/tasks.
• Escalate complex technical issues to the appropriate team.
• Meet productivity, quality, and customer satisfaction targets.
• Required Skills
• Excellent written English communication.
• Good typing speed and accuracy.
• Basic technical troubleshooting knowledge.
• Good logical and analytical skills.
• Ability to handle customer queries professionally.
• Comfortable working in US/night shifts.

Why Join Us?

• CTC Upto 4.7 LPA
• Opportunity to work in an international US process.
• Technical chat/non-voice support exposure.
• Suitable opportunity for experienced candidates.
• Career growth opportunities in the customer support/technical support domain.

Contact Details

Phone - 8660123291 (HR Akshay)

Email - [email protected]

Interested candidates can apply with their updated resume and share your resume to above Email ID or WhatsApp number.