Technical Chat Support Executive

Job Type: Full Time Experience: Fresher to 2 years No. of Openings: 5

Key Responsibilities

• Handle customer/user queries related to our applications, software products, and services through live chat, email, and ticketing systems.

• Understand and troubleshoot basic application-related and technical issues faced by users.

• Provide clear, simple, and step-by-step guidance to users for resolving their issues.

• Assist users with application features, functionality, account-related issues, and basic troubleshooting.

• Identify issues that cannot be resolved at the support level and escalate them to the relevant technical/development team.

• Follow up on reported issues and ensure timely resolution or proper communication with the user.

• Maintain accurate records of customer queries, issues, solutions, and follow-ups.

• Coordinate with internal teams such as Development, QA, and Product teams whenever required.

• Stay updated with new application features, product updates, changes, and troubleshooting procedures.

• Ensure professional, polite, and customer-friendly communication while handling support requests.

Required Skills:

• Good written and verbal English communication skills.

• Basic understanding of computers, internet, web applications, mobile applications, and common technical issues.

• Ability to understand a users problem and explain the solution in a simple and easy-to-follow manner.

• Good problem-solving and logical thinking skills.

• Comfortable working with chat, email, ticketing systems, and support tools.

• Ability to multitask and handle multiple customer queries efficiently.

• Customer-focused attitude with patience and a willingness to help.

• Quick learner who can understand and adapt to new applications, products, and technical processes.

• Basic knowledge of troubleshooting is an added advantage.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.