Technical Chat Support Representative

About Infinit-O: As a top Business Process Optimization solutions provider, we partner with the world's fastest-growing companies in Financial Services, Healthcare, and Technology, offering data-driven solutions and providing strategic advantage.

Our company specializes in business process optimization for 18 years now, with a world-class Net Promoter Score of 71, delivering powerful technology and high-performance teams within our highly engaged and agile culture.

Job Description

● Receive inbound client chat and email queries.

● Provide answers to customer queries on setup and configuration, usage and

maintenance, and general functional and/or technical questions.

● Respond to clients in a pleasing and timely manner using provided templates, scripts and

the knowledge database.

● Report to the Team Leader and help build and develop a knowledge database repository

for newly encountered issues, concerns, comments and/or suggestions.

Requirements

● College graduate from any reputable school

● Must have good English written communication skills

● Can work in a fast-paced environment

● Detail oriented, highly accurate and productive

● Can work independently with minimal supervision