VIVA

The Technical Communications and Creative Services Specialist is a cross-functional role supporting both the Communications Department and the client with its comprehensive Child Welfare Information System (CCWIS) and related applications and functions. The position combines strategic communications, graphic design, digital media production, technical writing, project coordination, and documentation management to support client communications initiatives and technology implementation efforts. In support of the Communications Department, the role develops and produces visual and written materials across print and digital channels, including publications, presentations, informational materials, and digital communications. The role also contributes to communications planning, creative development, brand consistency, and the delivery of clear, accessible materials that advance client priorities and engage internal and external audiences.
In support of CCWIS and related client projects, the role is responsible for developing, maintaining, and coordinating technical and project documentation required for system implementation, operational support, federal funding approval, and ongoing compliance with regulations and guidance issued by the Administration for Children and Families (ACF) and the Children’s Bureau. The role also translates complex systems, processes, and organizational priorities into clear documentation, visual communications, training materials, and other project deliverables while supporting documentation governance and information management. This role will work closely with the MIS Development Team focusing on UX and UI design to ensure applications are intuitive, easy to navigate and create a visually appealing experience for end users.
This role will collaborate with Communications staff, project managers, business analysts, system architects, technical developers, quality assurance teams, external vendors, and other stakeholders to deliver effective communications and project outcomes aligned with client priorities, brand guidelines, project requirements, and applicable client regulations.
Responsibilities:
Project Management and Collaboration
Assist the Project Management Office (PMO) and client divisions with tasks and documentation for new and ongoing projects.
Partner with staff, editors, writers, IT, and external vendors to manage projects from concept through delivery.
Lead cross-functional meetings to discuss projects, tasks, and process documentation.
Internal and external client communications, both written and verbal.
Assist in developing and executing strategic communications plans that integrate both digital and offline tactics.
Coordinate timelines, resources, and workflows to ensure high-quality, on-time deliverables.
Develop dashboards and monitoring tools for users to track project and/or task progress.
Digital Communications and Design:
Concept, design, and produce print and digital collateral – such as infographics, presentations, whitepapers, eBooks, etc. – while adhering to industry and client brand standards
Manage and create engaging content for websites, social media platforms, and other digital assets
Support campaigns that align with organizational objectives, monitor trends, analyze performance, and track metrics
Contribute fresh ideas and creative approaches that enhance audience engagement and organizational visibility.
Ensure digital communications and design deliverables meet accessibility standards, including WCAG guidelines, to support inclusive access across digital platforms and materials.
Technical Writing:
Develop and maintain implementation and operational documentation to include deployment guides, system configuration documentation, operational procedures, and other project documentation.
Maintain end-user documentation and training materials including user guides, training manuals, job aids, online help content, and knowledge base documentation to support system implementation and ongoing operation.
Review client applications and websites using user feedback and project metrics to recommend improvements to content quality and user experience.
Information Governance and File Management:
Create and maintain client document repositories (e.g., SharePoint, Smartsheet) and ensure the documentation is updated as operational processes, tasks, requirements and system functionality evolve. Includes initial setup, organization, version numbering, file indexing, and staff training or assistance.
Initiate and manage a statewide Document Scanning project to digitize paper documents located in each client office working with a Vendor selected through a bidding process. Includes establishing document naming and numbering conventions to ensure the documents will be unique, traceable, and easy to retrieve by the staff in a digital library. Conduct periodic reviews to audit the naming and numbering conventions to ensure they are supporting the client process workflows and audit requirements.
Maintain documentation standards, templates, version control processes, and documentation governance procedures to ensure consistency and traceability across all project documentation.
CCWIS and Federal Compliance Support:
Coordinate, prepare and maintain federally required documentation for a CCWIS system to ensure compliance with regulations and guidance issued by the ACF and the Children’s Bureau.
Work with the Project Management Office (PMO) and the Finance Division to prepare the required federal information and incorporate it into the required templates. This includes the Advanced Planning Documents (APDs) and updates, and the Operational APDs (OAPDs), supporting narratives, and related documentation required to obtain and maintain federal approval and funding for the CCWIS system. Support responses to federal review comments, documentation requests, and audit inquiries from ACF, the Children’s Bureau, or other oversight bodies.
Document system architecture, modular design, functionality, and technical implementation methods to demonstrate compliance with CCWIS regulations (45 CFR 1355 and 1356) and federal system certification
expectations.
Required Skills/Experience
Bachelor’s degree or higher in related field (such as Information Services, English, Communications, etc.)
Effective communication, organizational, and time management skills. 7+ years
Strong writing, editing, and visual communication skills; adaptive style for different platforms and audiences. 7+ years
Proficiency in process optimization and internal documentation. 7 years
Ability to work independently as well as collaboratively within a team. 7 years
Professional experience in graphic design, digital media, or communications. 5-7 years
Tools: Microsoft Office Suite (PowerPoint, Excel, Word), Adobe Creative Cloud (Illustrator, Photoshop, InDesign), Microsoft SharePoint, Microsoft Teams, Adobe Workfront, Google Workspace, Smartsheet, Confluence, Lucidchart, SAP Business Network. 5-7 years
Preferred/Not Required
Experience working with information systems, cloud technologies, data analysis, or technology implementation projects. 5-7 years
Knowledge of User Experience (UX) design. 5-7 years
Experience with accessibility standards (WCAG). 5-7 years
Experience with communications related to child welfare
Notes:
100% Onsite required
8:00 AM - 5:00 PM
VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status

Technical Communications and Creative Services Specialist

Technical Communications and Creative Services Specialist

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