Technical Communicator

About Company:

A Global leading US financial services company.

Role: Technical Communicator

Experience: 10+ Years

Location: Bangalore

Role Overview

We are seeking a Technical Communicator to support the Enterprise Infrastructure Operations (EI&O) team by creating high-quality technical and business communications. The ideal candidate will develop executive presentations, operational reports, technical documentation, and stakeholder communications while partnering with cross-functional teams to deliver clear, consistent, and audience-focused content.

Key Responsibilities

• Create, review, and maintain technical documentation and business communications.
• Develop executive presentations, operational reports, emails, and knowledge articles.
• Partner with technical and business stakeholders to gather, validate, and communicate information effectively.
• Simplify complex infrastructure and operational concepts into clear, business-friendly content.
• Manage recurring communications and ensure consistency across multiple communication channels.
• Maintain high standards of documentation quality, accuracy, and visual presentation.

Required Skills

• Certified Professional Technical Communicator (CPTC) or equivalent qualification.
• Excellent written and verbal communication skills with strong English grammar and editing abilities.
• Experience documenting IT operations, infrastructure, or enterprise technology environments.
• Ability to translate complex technical concepts into clear, user-friendly content.
• Proficiency in Microsoft Word, PowerPoint, Excel, Teams, OneNote, HTML, and CSS.
• Strong stakeholder management, customer service, multitasking, and time management skills.
• Foundational knowledge of visual design principles.

Preferred Skills

• ITIL Foundation certification.
• Experience with IT Service Management (ITSM), including Incident, Problem, and Change Management.
• 10+ years of experience.
• Graduate degree or equivalent qualification.
• Certified Professional Technical Communicator or similar certification/degree.