Technical Communicator- Gas Engines

DESCRIPTION:

A big reason why Boyd CAT has been able to thrive for over a combined 150 years is our people. Each day, our team strives to adhere to the core values of integrity, commitment, excellence, and service that have sustained our company through the decades. Our focus is to hire the most qualified applicants, provide them with the tools and training they need to succeed, and support them throughout their careers.

Boyd CAT is seeking a Technical Communicator with experience with CAT G3500 Series Engines, as well as the G3600 Series within the Power & Energy Division. The ideal candidate will have a strong understanding of the Power & Energy equipment industry and/or related industries, and a proven track record of successful project implementation.

The Technical Communicator provides technical assistance and support to all departments and branches on Caterpillar & Allied products including service literature and product systems to help control warranty and redo expense and maintain customer satisfaction

LOCATION:

Boyd CAT is proud to announce the development of a new branch location supporting a data center project in Mason County, WV. This position will initially report from our Belle, WV location for training, with plans to transition to the new Point Pleasant branch full-time after the completion of the new location build-out.

REQUIREMENTS:

• Gas Compression field experience is recommended
• CAT DPC/ILL Course Curriculum on CAT G3500/G3600 Series Engines
• Experience in Gas G3500 / G3600 CAT Engines and associated equipment
• Travel to branches & customer jobsites when assistance is required to complete a repair procedure (this will include taking special diagnostic tools to perform diagnostic procedures beyond the capabilities of branch personnel)
• Assist branch personnel in equipment repairs within 12 hours after being dispatched by supervisor and compile a listing of these situations to keep track of repeat problems and to use as a future reference for product problem research
• Maintain a valid motor vehicle operators' license
• High degree of mechanical aptitude
• Willingness to learn and be trained
• Excellent interpersonal skills, and written and verbal communication skills
• Good working knowledge of computers, spreadsheets, word processing programs
• Highly self-directed
• Maintain a high degree of discretion in handling confidential/sensitive information and exercise initiative in all assigned areas, high integrity and accountability standards Assist work team to meet the objectives of the department and the Company
• ESSENTIAL FUNCTIONS:
• Coordinate technical issues and provide technical information by acting as liaison between manufacturers/suppliers, Company service personnel and customers to support customer service events, jobsite startups and services of rental fleet products and by obtaining technical information
• Primary focus is on the CAT G3500 Series Engine as well as the G3600 Series within the Power & Energy Division. (Oil & Gas, Marine, Electric Power Verticals)
• Maintain and ensure a complete technical library to assure an information source for all company personnel and assist branches on literature needs
• Provide technical consultations on jobsites when required and in extreme troubleshooting situations, involve Caterpillar or Allied Products personnel and, if necessary, travel to jobsite with personnel to solve problems
• Order and insert updates to corporate service literature to ensure it is correct
• Contact Branch personnel to ensure that their service literature is current
• Route Caterpillar and Allied Products publications and communications to branches to ensure that they are kept knowledgeable of current technical information
• Answer questions on PIP program from branch personnel and be available to assist to ensure that PIP's are completed in a timely manner
• Answer questions from branch personnel on Caterpillar, Allied Products, and Company Information Systems and, if necessary, travel to branches to assist them one-on-one to help them perform their job more efficiently
• Provide parts & tooling recommendations for new products and coordinate and make recommendations for specialized service tooling, software
• Coordinate and make recommendations for technical service training needs/activities
• Participate in training courses on new products
• Respond to all inquiries from company personnel and customers
• Assist field and shop technicians in troubleshooting situations - this includes contacting personnel and arranging for their on-site assistance if necessary
• Identify product problems, maintain a reporting system of problems, TC calls, and for Product Problem Management, and provide management and involved personnel with reports including interim fixes or solutions when available
• Provide documented information to Manager, Caterpillar, or other vendors about product problems or possible product problems
• Coordinate completion of product updates/changes, Service Letters, PIPs, etc.
• Assist service personnel in using the Caterpillar and Allied Products information systems
• Assist with authorizing repairs to new equipment being pre-delivered at branches
• Provide technical advice on warranty matters
• Recommend to manager ideas to improve the department’s operating procedures or business practices and participate in and support continuous improvement of all related activities and processes
• Project a positive image by interacting with fellow employees, customers, and management in a cooperative, supportive, and courteous manner; display a professional attitude; comply with company dress code
• Create and maintain good communications (verbally and in writing) and relationships with other Company departments, branches, employees, outside vendors, and customers by addressing and resolving concerns quickly
• Follow all work, safety rules, and procedures
• Perform other duties as necessary and assigned

BENEFITS:

• Full-Time W2 Employee with bonus potential

• Full benefits including Medical, Dental, Vision, Disability, and Life Insurance

• Wellness Program

• Paid time off

• 401(k) savings with Company Match