Technical Consultant

Gauteng, Pretoria

Area: PT/TSMC – Aftersales / Retail Support Environment: Retail and Aftersales IT applications supporting dealer operations and company business users.

Role Overview

The IT Technical Consultant is responsible for the operational support, maintenance, and administration of Service & Maintenance Contract systems and related retail and aftersales applications.

The role combines business systems support, application support, integration monitoring, database reporting, and identity and access management.

Key Responsibilities

• Contract Management: Administer and maintain service and maintenance contracts, investigate discrepancies, perform reconciliations, correct provisions, support activations, and manage contract lifecycles.
• Application Support: Provide advanced functional support for Sirius, DLP, EVA, VEGA, and Alice IAM, ensuring reliable system operations and effective resolution of incidents.
• Integration Support: Monitor and troubleshoot interfaces between Sirius, DLP, EVA, and VEGA, including batch processing, contract synchronization, interface failures, and data consistency.
• Database and Reporting: Use PL/SQL to query and validate contract data, investigate processing issues, perform authorised data updates, support data loads, and generate K1 processing, costing, and month-end reports.
• Identity and Access Management: Administer dealer users, roles, profiles, permissions, and authentication through Alice IAM, XENTRY Portal, and WIS, supporting multiple Southern African markets.
• Incident and Production Support: Manage incidents, monitor interfaces, validate releases and testing, verify backups, handle escalations, and support monthly operational processes.

IT Technical Consultant (Aftersales & Retail Applications) Focus Areas

• Sirius
• DLP
• EVA
• VEGA
• Alice IAM
• Contract interfaces
• Contract reporting
• Contract reconciliation
• Contract lifecycle support

Key Systems and Tools

• Contract and data platforms: Sirius, DLP
• Aftersales and warranty applications: EVA, VEGA, WIS
• Identity and access management: Alice IAM, XENTRY Portal
• Support and service management: DQP, CSM, ServiceNow Retail Queues
• Integration services: I55 Interfaces

Key Stakeholders The role collaborates with the Enterprise Architect, Retail & Customer Services IT Manager, aftersales business users, dealer administrators, VEGA Central Support, and XENTRY support teams. It supports Customer Services, Accounting, Dealer Network, and Aftersales Operations.

Operational Activities

• Daily: Contract investigations, user and dealer support, incident management, interface monitoring, data validation, and escalation handling.
• Weekly: Incident reviews, interface monitoring, backup verification, and production support.
• Monthly: Sirius month-end activities, data loads, K1 processing, costing reports, release support, and testing validation.

Email updated cv’s to [email protected]

For More Information Please Contact Casper Van Eck