Technical Consultant (Enterprise)

• Technical Consultants are on the frontlines working to establish partnerships with Ramp customers, and act as a liaison between customers and our internal technical teams
• You’ll be partnering with Customer Success & Account Manager teams to identify, prioritize and build financial solutions for existing customers so that Ramp continues to scale with their needs
• You will act as the technical and financial subject matter expert for our customers, and design solutions that address the customer’s needs through Ramp and partner integrations
• You will partner with Post-Sales teams to drive Product, Design and Engineering teams’ roadmaps to evolve Ramp to better serve our customers at scale and offer increasingly higher value to the customers
• You will define the customer’s financial & technical success criteria from onboarding through activation and expansion. You will represent Product, Design and Engineering externally and will operate with deep conviction and understanding of Ramp’s technical capabilities
• The role requires technical skills necessary to understand and educate on robust accounting features, and integrate them across all the touchpoints and surface area of a customer
• Act as a technical advisor to customers and Ramp’s internal teams while supporting high-value implementations and expansion opportunities by guiding integration, configuration, and system design
• Partner with Customer Activation and Account Management teams to assess customer requirements and propose scalable solutions; particularly involving ERP, HRIS, and API integrations
• Collaborate with onboarding specialists and implementation leads to support technical workstreams (not run them), ensuring faster time-to-value and customer success
• Work with customers to problem-solve technical hurdles and propose effective product implementations for each customer with a deep understanding of the full range of integration and configuration options
• Participate in technical discovery to understand customer systems and workflows, and recommend best-fit Ramp architecture. This includes when and how to use Ramp’s API
• Be a subject matter expert across our HRIS and Accounting integration partners, partnering with Sales, Product and partners to advocate for integration development in-line with customer needs
• Troubleshoot integration blockers and guide customers through complex configuration decisions without writing code directly
• Contribute to internal documentation and tooling that scales Ramp’s ability to support integration use cases across a growing customer base
• Influence Ramp’s product roadmap by channeling customer pain points and feedback to the Product and Engineering teams

Benefits

• Comprehensive medical, dental, and vision insurance
• One Medical Membership
• 401(k) including an employer match
• Monthly wellness stipend
• Parental leave
• Unlimited PTO
• Pet Insurance
• Relocation support to move to NYC
• WFH stipend- Bachelor’s degree in computer science, engineering, finance, business, or a related field
• Exceptional organization and problem-solving skills, with a bias toward action and a high level of ownership
• Strong communication skills: able to translate complex technical solutions into business value, guide customers toward scalable approaches, and diplomatically steer conversations when requests are misaligned with best practices or product capabilities
• Thrives in ambiguity and fast-paced environments; adaptable and resourceful as we scale Ramp’s upmarket motion
• Comfort working with APIs, integration logic, and system architecture and being able to explain those concepts to finance and operations stakeholders
• Collaborative mindset and ability to work cross-functionally with Sales, Customer Success, Product, and Engineering
• 4+ years in technical consulting, solutions engineering, implementation, or a similar customer-facing technical role, ideally in a SaaS or fintech environment
• Familiarity with ERP systems (e.g. NetSuite, Sage Intacct, Microsoft Dynamics, Oracle Fusion) and finance/accounting workflows