Technical Consultant (MS Infra) Office 365工程师

该职位来源于猎聘 Responsibility

• Provide customer-facing product engineering support for Office365 and AD
• Provide real-time client support for faster resolution of cases
• Conduct research on complex cases, validates cases for escalation to Backline and contributes to knowledge management initiatives. Qualifications
• At least 2 years of professional IT experience
• Experience in or exposure to a client facing role
• Good communication skills
• Bachelors Degree in Information Technology, Computer Science or other relevant fields
• Experience in basic management of enterprise Microsoft 365 platform applications (Identity and Access Management via Azure AD, Enterprise Mobility Management via Intune, Productivity via Office 365, and Security and Data Protection via Azure Identity & Threat Protection, etc.)
• Able to troubleshoot outlook issues, analyze & troubleshoot NDR & bounce back emails
• Experience with support on Microsoft 365 Product components (Intune, Exchange Online, OneDrive, Skype for Business, SharePoint, Microsoft Teams, Groups, etc.)
• Good to Know Knowledge: troubleshooting Microsoft Azure AD, AD infrastructure, unified messaging with O365 or on-prem Exchange and security solutions for our enterprise customers
• Understanding of complementary technologies, such as AD FS, Azure Active Directory Connect and PowerShell Nice to have certification on the following
• Microsoft Office 365
• MS Windows Server
• MS Exchange