Technical Consultant (Support)

Job Title: Technical Consultant — Application Support

Location: Causeway Bay, Hong Kong

Job Type: Full-Time

About the Role

Are you the type of person who isn't satisfied with just "turning it off and on again"? Do you want to know why a system failed?

We're looking for a Technical Consultant (Application Support) to be the front-line technical contact for our enterprise solutions. We build self-hosted products on cloud infrastructure that integrate with platforms like ServiceNow and Salesforce. In this role you'll own the front-line technical relationship with our customers — handling enquiries, troubleshooting issues, and guiding users on product features.

This is a support-focused role, but not a script-reading one. We use AI tools daily and expect you to as well — but we need someone who understands what those tools produce and can recognise when an answer is wrong. Fundamentals matter here more than any single platform certification. For a candidate who shows genuine technical depth and consultative instinct, this role is a stepping stone toward a Solution Consultant position.

Responsibilities

• Customer Support & Logging: Act as the first point of contact for customer enquiries, providing clear, empathetic, and timely assistance. Maintain accurate logs for every enquiry to ensure proper tracking and resolution.
• Troubleshooting & Investigation: Investigate system errors, failed integrations, and operational issues. Dig into logs to find root causes rather than simply escalating. Your scope includes our self-hosted cloud products and their integrations with ServiceNow and Salesforce.
• Feature Guidance: Help customers set up and make effective use of platform and product features.
• Project & Documentation Support: Assist senior consultants with configuration, light scripting, technical documentation, and User Acceptance Testing (UAT) as needed.
• On-Call: Occasional urgent support outside office hours on a rotation (compensated with time off in lieu).

Requirements

• Education: Degree in any discipline, or equivalent practical experience.
• Experience: Around 2 years or more in IT support, application support, helpdesk, or platform/implementation work — but strong fundamentals matter more than years on paper. We'd rather hire a curious candidate who truly understands their systems than someone with longer experience who only follows instructions.
• The Investigator Mindset: A logical, systems-thinking approach to troubleshooting. You can explain how something works, not just what to click — and you can reason through a problem without depending on AI to think for you.
• Demonstrated Platform Depth: Genuine working knowledge of at least one enterprise platform or cloud application environment (e.g. ServiceNow, Salesforce, or comparable). We don't expect mastery of all of them — we expect evidence that you can learn a platform deeply rather than superficially.
• Language: Fluency in Cantonese, English, and Mandarin.

Strong Pluses

• Infrastructure and networking knowledge (ports, protocols, server communication) — particularly useful for ServiceNow ITOM Discovery / Service Mapping and for troubleshooting cloud-hosted applications.
• Certifications in ServiceNow, Salesforce, a major cloud platform (AWS / Azure / GCP), or CCNA.
• Exposure to integrations or REST/SOAP APIs.

What We Offer

• 5-day work week (Monday–Friday, 9:00 AM–6:00 PM).
• Annual leave, plus time off in lieu for any out-of-hours support.
• Active mentorship and a clear pathway toward a Solution Consultant role.

About Recur Limited (~100 words)

Recur Limited is a Hong Kong-based technology consulting firm helping enterprises across Hong Kong and Macau modernise the way they run their service operations.

We specialise in the ServiceNow and Salesforce ecosystems, and we build self-hosted cloud products that extend these platforms into the workflows our clients actually need. Our team works across pre-sales, solution design, implementation, and ongoing support, partnering closely with clients from scoping through go-live and beyond.

We're a lean, technically-driven team that believes fundamentals matter more than buzzwords, and we invest in consultants who want to grow deep expertise alongside genuine consultative skill.