Technical Consulting Engineer

Role Summary:

We are seeking a Technical Consulting Engineer to provide enterprise level technical support to our customers and partners. This is a very dynamic role where you will provide technical assistance, tackle and resolve customer problems, work with engineering on various product issues, and contribute to projects revolving around support tools, knowledge management, our growing market place of solutions, and more.

What you’ll get to do:

• Provide technical support for enterprise customers

• Develop a deep understanding of the Splunk product

• Fix technical issues to establish the root cause of problems and form a solution or workaround across a variety of environments

• Provide documentation content and participate in online forum support for real-time questions from Splunk users

• Reproduce customer issues and if necessary, file bug reports, advance cases to engineering, and provide necessary documentation

• Demonstrative work experience of Advanced Technical Support for Software applications

• Wide Ranging experience with advanced expertise or knowledge in one or more products or technologies, and could be known as a SME (Subject Matter Expert)

• Able to provide Technical direction to other Technical Support team members

Must-have Qualifications:

• Must be able to use native level of Japanese and business level of English

• Experience with the following systems is a requirement: UNIX (Linux, Solaris, AIX, HP-UX), Windows, and Mac OS X

• Understanding of regular expressions (Regex) and Python scripting

• Knowledge in the following areas : Perl and shell scripting, XML, HTML

• Experience in Business Intelligence is a plus

• Be able to isolate problems between hardware and software and provide information to appropriate development team(s)

• The ability to shift gears and focus is essential when supporting a product like Splunk

• Solid knowledge of networking concepts

• Highly developed, process-oriented skills for troubleshooting, problem solving, and problem resolution

• Excellent written and verbal communication skills are a requirement

• You are able to work in a dynamic technical environment and support a product with frequent product releases and regular maintenance updates

• Minimum 2 to 5 years’ experience in a Technical Support role or equivalent role supporting enterprise business software applications

Pluses:

• Prior expertise with Splunk product

• AWS, GCP, Azure certification