Technical Coordinator

We are seeking a Technical Coordinator to support the Technical/Service Department in coordinating Field Service Engineers (FSEs), managing service activities, maintaining records, and ensuring smooth day-to-day service operations. The candidate will act as a key coordination point between the service team, customers, management, and other internal departments.

Main Duties

Essential duties and functions are included. Other duties may be assigned.

• Coordinate and prepare daily/weekly work schedules for Field Service Engineers.
• Supervise and maintain records related to engineer service qualifications and competency.
• Monitor team productivity and prepare regular service performance reports.
• Maintain accurate service records, job cards, service reports, and other technical documentation.
• Coordinate service calls, preventive maintenance, installations, breakdown services, and follow-ups.
• Manage and maintain records of service tools, spare parts, and technical inventory.
• Ensure proper allocation, tracking, and return of tools and equipment assigned to engineers.
• Maintain and update CRM systems with customer, equipment, service requests, and job status information.
• Coordinate the submission and verification of service reports and supporting documents.
• Coordinate with the Accounts/Finance team regarding service billing and related documentation.
• Follow up on pending service activities and ensure timely closure of service requests.
• Provide administrative and secretarial support to the Technical/Service Department.
• Prepare reports, schedules, correspondence, and other documents as required by management.
• Perform other duties and responsibilities as assigned by management.

Desired Skills and Experience

• Diploma or Bachelor's degree in Engineering, Business Administration, or a related field.
• 2–4 years of experience in technical coordination, service coordination, or a similar role.
• Experience in the printing, digital printing, packaging, or industrial equipment industry will be an advantage.
• Good knowledge of MS Office, particularly Excel and Word.
• Experience with CRM or service management systems is preferred.
• Strong organizational, communication, coordination, and follow-up skills.
• Ability to manage multiple tasks and work effectively in a fast-paced environment.
• Good command of English, both written and spoken.

Pay: AED4,000.00 - AED4,500.00 per month

Work Location: In person