Technical CRM Product Owner

Technical CRM Product Owner

Tecnet – Innovating IT Solutions Since 1974

About Us
Tecnet is Canada’s longest-standing IT services provider, offering a wide range of solutions, including hardware, software, networking, and both physical and cyber security. With major hubs in Victoria and Vancouver, and over 35 Authorized Service Centres (ASC) across British Columbia, we’re committed to supporting communities across urban and rural areas with high-quality IT solutions.

Learn more about us at www.tecnet.ca.

Role Overview

The Technical CRM Product Owner is responsible for overseeing the strategy, administration, and continuous improvement of the organization's customer relationship management platforms. This role acts as the primary liaison between business stakeholders, technical teams, and external partners to ensure CRM solutions effectively support business operations and customer engagement objectives.

The ideal candidate combines strong communication, relationship management, and analytical skills with a thorough understanding of CRM platforms and business processes. Experience with Maximizer and Microsoft Dynamics is considered a significant asset.

Why Work with Us?

• Legacy of Excellence: Be part of a company with over 50 years of experience and a trusted reputation in the IT services industry.
• Career Development: We prioritize your professional growth with opportunities for training, certifications, and skill development.
• Diverse Challenges: Work on a wide variety of projects and solve unique technical challenges for a diverse range of clients.
• Work-Life Balance: Enjoy flexible hours, a supportive team culture, and a healthy balance between your work and personal life.

Schedule
This is a full-time permanent position with 8-hour shifts from Monday – Friday, for a total of 40 hrs weekly.

What We Offer
Competitive Salary:

• $60,000.00–$70,000.00 per year. Salary to commensurate with experience.

High Value Benefits:

• Extended Health Care
• Dental & Vision Care
• On-Site Parking
• Paid Time Off

Benefits begin following 3 months of continuous employment.

What You’ll Do

CRM Administration & Optimization

• Act as the primary owner of CRM-related processes and workflows.
• Monitor CRM performance and identify opportunities for improvement.
• Coordinate system enhancements, testing, and implementation activities.
• Maintain data quality, system integrity, and user adoption standards.

Stakeholder Communication & Support

• Serve as a key point of contact for CRM users and stakeholders.
• Coordinate communications with MLAs, constituency offices, and other business partners.
• Gather business requirements and translate them into system recommendations.
• Provide guidance and training to users on CRM functionality and best practices.

Business Process Improvement

• Evaluate current workflows and identify opportunities for greater efficiency.
• Collaborate with technical teams and vendors on enhancements and upgrades.
• Support reporting, analysis, and CRM-related initiatives.
• Ensure documentation, procedures, and user resources remain current.

Technical Integration & Development Support

• Support the configuration, integration, and ongoing enhancement of CRM platforms and related business applications.
• Apply working knowledge of software development concepts to assist with system customizations, integrations, automation, and troubleshooting.
• Work directly within CRM and supporting technical tools to configure, test, troubleshoot, and implement solutions.
• Collaborate with developers, vendors, and internal technical teams to translate business requirements into practical technical solutions.
• Assist with testing, validation, documentation, and deployment of system enhancements and integrations.
• Maintain an understanding of the technical architecture and dependencies surrounding CRM applications.

What We’re Looking For

Skills & Qualifications

• Strong verbal and written communication skills.
• Experience with CRM platforms, business applications, or customer data management.
• Working knowledge of software development principles and experience working with technical platforms, development tools, or application integrations.
• Knowledge of Maximizer and Microsoft Dynamics is considered a strong asset.
• Ability to analyze business requirements and recommend process improvements.
• Strong organizational and project coordination skills.
• Proficiency with Microsoft Office applications (Word, Excel, Outlook, Teams).
• Ability to manage multiple priorities in a fast-paced environment.
• Demonstrates a strong customer-service mindset.
• Maintains professionalism when interacting with senior stakeholders.
• Ability to work collaboratively with internal and external partners.
• Commitment to continuous improvement and process optimization.
• Willingness to learn evolving business applications and technologies.

Thanks for applying! While we appreciate every application, only shortlisted candidates will be contacted for an interview.

Pay: $60,000.00-$70,000.00 per year

Benefits:

• Dental care
• Employee assistance program
• Extended health care
• On-site parking
• Vision care

Application question(s):

• Are you available Monday to Friday for a 40 hour work week?
• Please describe your experience and exposure to working with CRM platforms and business processes in detail.
• Do you have experience with Maximizer and Microsoft Dynamics?

Experience:

• Microsoft Office: 3 years (required)

Location:

• Victoria, BC (required)

Work Location: In person