Technical Customer Enablement Engineer (m/w/d)

We’re a real startup, not a playground. Bootstrapped and fast-growing. Our motto:

Move fast, break things. Chatarmin to the moon.

We are built for e-commerce brands in the B2B SaaS space. High pace, high expectations, zero corporate nonsense. We're here to win and so should you be.

We’re looking for a Technical Customer Enablement Engineer for our Customer Success Team who’s ready to take ownership from day one. You’ll combine deep technical problem-solving with long-term customer success. That means running point on technical support, managing a portfolio of accounts, and driving adoption so our customers stay, scale, and succeed. You’ll be hands-on with technical problem solving, troubleshooting and simultaneously play a key role in shaping how we serve and grow our customers.

You don’t need 10 years of experience - but you need grit, curiosity, and the drive to solve problems fast with technical and strong communication skills.

• Own a portfolio of customers: onboard, support, and guide them to full adoption and long-term success

• Act as first responder for technical issues across chat, email, tickets, and calls

• Troubleshoot APIs, integrations, and product workflows: resolving fast or escalating smart

• Join customer calls to provide technical expertise and build strong relationships

• Drive expansion within existing accounts by providing solution-engineering and consulting that unlocks new business opportunities post-sale

• Onboard new clients with technically demanding setups, ensuring smooth implementation and fast time-to-value

• Train and optimize our AI support bot to automate answers and scale efficiency

• Maintain and improve technical documentation and knowledge base content

• Partner with the product team: report bugs, propose fixes, and influence roadmap with real customer feedback

• 1–2 years of experience in tech support, CS, QA, or a similar role - ideally in B2B SaaS

• Practical technical skills: you’ve debugged API calls, worked with browser dev tools, or solved integration issues

• Strong communicator in writing and speech (fluent in German and English)

• Ability to translate complex technical issues into clear guidance for customers

• Ownership mindset: you take responsibility for customer success, not just issue resolution

• Calm under pressure, eager to learn, and ready to hustle

• Young, highly motivated team with zero ego

• Direct impact on the company and the product

• Zero politics, just ownership and impact

• Real career growth: This is a launchpad, not a dead-end

• Competitive salary

• Vienna based office with daily lunch together with the team

Interview Process

1. 15 Min Call with CS Lead
2. Case Study: 60 Minutes Case Study and Q&A
3. Cultural Fit: 30 Minutes call with the CEO or CTO