Technical Customer Engineer II, Industrial Coating Systems

About the role

Provide technical service support and installations to Nordson customers in the Industrial Coatings market, including powder coating, liquid painting and lacquer spraying equipment.

Key responsibilities

• Provide technical service support on schedule and at the highest levels of quality
• Plan and manage assigned projects to ensure they are completed on time, within budget, and within scope of supply
• Manage and co-ordinate with contractors and vendors
• Support all local installations and train customer personnel in the proper use, maintenance and repair of equipment
• Contact customers to schedule visits and to ensure customer satisfaction
• Contact customers after servicing or installation assignments to follow up on work performed and build relationship with the customers
• Conduct regular application and product technical training to ensure that customers are maintaining their equipment and optimizing its use
• Complete service call reports and installation reports. Maintain records and documentation of each job
• Provide regular feedback to sales and service team, highlighting unusual issues during regular/system integrator installation to report and develop action plan
• Develop customer database, including types of equipment, parameter settings, type of guns, pumps, line speed, system integrator, material supplier etc used in all customer plants

About you

• Bachelor Degree in Electrical/Mechanical Engineering or Technology
• Minimum of 2 years of related experience
• Good command of both spoken and written Thai and English
• Strong aptitude for technical of industrial equipment
• Good/expert in electrical & electronics preferred
• Experience in the Industrial Coatings industry preferred
• Willing to travel and possess own car
• Comfortable to handle powder, paint, lacquer and solvent in hot environments