Technical Customer Service Associate

• As a Technical Customer Service Associate, you will assist customers with their Ring devices and accounts.
• You will handle customer queries through phone, chat, and email, troubleshoot technical issues, and ensure an excellent customer experience.

KEY RESPONSIBILITIES

• Assist customers with Ring devices and accounts
• Understand customer concerns and provide effective technical solutions
• Guide customers through device setup, installation, and usage
• Troubleshoot issues related to Wi-Fi connectivity, device setup, and configuration
• Document customer issues and resolutions accurately
• Coordinate with other teams when further technical support is required
• Identify recurring customer issues and provide feedback for process improvement
• Deliver friendly, professional, patient, and customer-focused service

SKILLS REQUIRED

• Excellent communication and active listening skills
• Basic understanding of Wi-Fi and internet connectivity
• Interest in technology and smart home devices
• Strong problem-solving and critical-thinking skills
• Patience and ability to handle customers professionally
• Basic typing skills - 30+ WPM
• Ability to quickly learn new tools, applications, and systems
• Willingness to work flexible shifts, including evenings and weekends

ELIGIBILITY / QUALIFICATIONS

• High School Diploma or equivalent

Experience:

• Minimum 6 months of customer service experience, OR
• Experience in a customer-facing role, OR
• Candidates currently pursuing college education may also be considered
• Experience using or troubleshooting technical devices will be an added advantage.