Technical customer service

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Technical Customer Service (TCS) – Job Description verview

The Technical Customer Service (TCS) role serves as the primary point of contact for maintenance service operations within Integra Japan

Service & Repair. This position is responsible for handling service requests, coordinating repair activities, and ensuring accurate

administrative processing to support efficient service delivery.

Key Responsibilities

• Act as the first-line contact for repair and maintenance requests from customers and distributors
• Register service requests and maintain accurate records in internal systems (e.g., Oracle, MS Access)
• Respond to inquiries from customers, distributors, and internal stakeholders; escalate technical issues to engineers as needed
• Process administrative tasks including quotation issuance, invoicing, and documentation handling
• Prepare and send quotations created by engineers to distributors and sales teams, ensuring timely communication
• Execute billing processes based on engineers’ service reports
• Update and manage repair status in the service progress tracking system
• Coordinate repair requests with overseas service centers (Integra global sites)
• Manage repair requests and invoicing with domestic repair vendors
• Perform data analysis on repair activities and service performance
• Create and update documentation related to TCS operations
• Manage procurement of consumables used within Service & Repair
• Support additional administrative and operational tasks as required

Qualifications & Requirements

• Strong communication skills with the ability to collaborate effectively across teams and departments
• Comfortable working in an international environment with email-based communication in English
• Ability to manage multiple tasks with attention to detail and accuracy
• Proficiency in Microsoft Office and experience with ERP/database systems (e.g., Oracle, MS Access) preferred
• Korean language skills are a plus

Unsolicited Agency Submission Integra LifeSciences does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. A formal written agreement is required before engaging any agency, and it must be executed and authorized by the Vice President, Talent Acquisition. Where agency agreements are in place, introductions (the initial sharing of a candidate’s name, resume, or background) are position-specific and may only occur within the scope of that approved agreement. Please, no phone calls or emails.