Technical Customer Service Representative - Night Shift

Our client is seeking customer service representatives with strong communication skills, rapport-building abilities, and a passion for problem-solving!

The Role:

• Position: 2 temporary positions available (chance of extension or permanent)
• Duration: 6 month assignment
• Start date: ASAP
• Shift 1: Thurs/Fri/Sat/Sun 9PM - 7AM x4 10 hour shifts ( full time WFH, training in office )
• Shift 2: Sunday - Thursday 12:30pm-9pm ( in office )
• 3-4 weeks of paid training
• Central Wellington location in a modern office
• Join a diverse, fun, and supportive environment

As a Technical Customer Support Representative, you will:

• Be the first point of contact, providing technical customer service over the phone
• Troubleshoot technical issues with customers
• Log incidents and manage support processes

Sound like you?

The ideal candidate will have a solid background in customer service or contact centres. To succeed in this role, you MUST have:

• Experience in a call centre environment (preferred)
• Previous experience in a customer-focused role (essential)
• Strong communication skills - both written and verbal
• Excellent system skills and a confident understanding of technology
• Problem-solving skills
• Clear criminal history and credit check
• NZ residency or citizenship

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.