Technical Customer Service (TCS) Associate

Job Title : Technical Customer Service (TCS) Associate

Job Role

As a Technical Customer Service Associate at Ring (an Amazon company), you will help customers solve problems with their Ring devices. You will answer customer questions through phone calls, chat, and email, and make sure they have a great experience.

Responsibilities

• Help customers with Ring devices and accounts.
• Listen carefully and solve technical problems.
• Guide customers to set up and use their devices.
• Troubleshoot issues like Wi-Fi connection and device setup.
• Record customer issues and the solutions provided.
• Work with other teams when an issue needs further support.
• Suggest improvements based on customer feedback.
• Provide friendly, professional, and patient service.

Skills Required

• Good communication and listening skills.
• Basic knowledge of Wi-Fi and internet connections.
• Interest in technology and smart home devices.
• Problem-solving and critical thinking skills.
• Patience while helping customers.
• Basic typing skills (30+ words per minute).
• Ability to learn new tools and systems quickly.
• Willingness to work flexible shifts, including evenings and weekends.

Qualifications

• High school diploma (or equivalent).
• At least 6 month of customer service experience, or experience working with customers, or currently studying in college.
• Experience using or troubleshooting technical devices is an advantage.

Pay: ₹300,000.00 - ₹500,000.00 per year

Work Location: In person