Technical Customer Service (TCS) Associate

Role: Technical Customer Support Associate

Process: Technical Customer Service / Voice Support
Experience: Fresher / 1+ year experience in International voice process
Education: High School / Diploma / Graduate
Work Mode: Work From Office (WFO)

We are looking for enthusiastic individuals who are eager to learn, solve customer problems and build a career in technical customer support.

What You'll Do

• Handle customer interactions and provide prompt, accurate technical support.
• Troubleshoot device setup, connectivity and technical issues.
• Understand customer concerns and provide the best possible resolution.
• Investigate, document and resolve customer issues.
• Navigate multiple applications and research solutions efficiently.
• Collaborate with internal teams to resolve complex issues.
• Identify recurring issues and share customer feedback.
• Deliver a professional and positive customer experience.

Skills Required

• Strong Communication Skills
• Active Listening
• Problem Solving
• Technical Troubleshooting
• Customer Handling
• Basic Wi-Fi / Network Knowledge
• Interest in Consumer Technology

Who Can Apply?
If you are a quick learner, have good communication skills, and are interested in technology, this opportunity is for you. Candidates with international voice process and customer support experience are preferred. Freshers with strong communication skills may also apply.

If you enjoy technology, troubleshooting and helping customers, this opportunity is for you!

Interested candidates can share their updated CV with me.

Contact Person: Jesima HR
Contact Number: 63690 28009
Email: [email protected]