Technical Customer Service with German

About the job

Company Description CGS (Computer Generated Solutions) is a global provider of business applications, enterprise learning, and outsourcing services with over 40 years of experience. The company focuses on creating comprehensive solutions that address clients’ complex and multi-dimensional business needs. CGS supports critical business activities for global enterprises, regional companies, and government agencies. Headquartered in New York City, CGS operates offices across North America, South America, Europe, the Middle East, and Asia, offering team members exposure to international projects and diverse industries.

As a Technical Customer Service Representative at CGS Nexus, you will be in direct contact with our customers, helping them find solutions to their technical issues and making sure they receive a positive support experience.

What we're looking for:

• 1–3 years of experience in Customer Service and/or Technical Support
• High School Diploma or equivalent
• Experience using or supporting Microsoft Windows, PC hardware and software
• Good communication skills and the ability to explain technical information clearly
• Willingness to learn and develop your technical knowledge
• Ability to work towards quality, productivity and attendance targets
• Professional attitude and a customer-focused approach
• Good problem-solving skills and attention to detail
• Advanced level of German
• Intermediate level of English

What you'll do:

• Troubleshoot, research and resolve technical issues using our internal knowledge base and tools
• Identify issues that need to be escalated and follow the established procedures
• Provide technical assistance and guidance to customers
• Handle customer inquiries received by phone and through other internal communication channels
• Prepare service pricing, quotations and invoices based on the diagnostics performed
• Keep customer cases and interactions accurately documented
• Make sure customers receive clear and professional communication throughout the support process
• Escalate complex or unresolved issues to the appropriate support level
• Take on additional tasks when required by the Team Lead

Schedule

Monday – Friday | Business Hours