Technical Customer Service(Location - Dwarka, Sector - 20)

Details of the Position

Position: Technical Helpdesk Customer Service

Location: Dwarka, New Delhi

Experience: 0 to 2 Years

We are looking for candidates to handle technical helpdesk operations, digital complaint management, ticket resolution, and field-service support.

Key Responsibilities:

• Manage complaints through digital/ticketing systems and ensure timely resolution.
• Support dealers and field teams with technical guidance.
• Drive adoption of digital tools and support digital initiatives.
• Track TIR timelines, digital issue resolution and TAT.
• Prepare and analyse MIS reports using MS Excel.
• Coordinate with cross-functional teams for effective issue resolution.

Required Skills & Qualification:

• B.Tech in Mechanical/Automobile Engineering or Diploma in Mechanical Engineering.
• 0 to 2 years of experience in Field Service, Tyre or related Manufacturing industry.
• Good knowledge of MS Excel & Data Analytics.
• Power BI knowledge will be an added advantage.
• Good communication, coordination and problem-solving skills.

Interested candidates can share their updated CV on [email protected]