Technical Customer Services Officer

Company description:

Goulburn Valley Region Water Corporation

Job description:

Goulburn Valley Water (GVW) provides quality water and wastewater services to 54 towns in North Central Victoria. Our purpose is to support healthy and prosperous communities.

As a customer-focused professional with a passion for providing technical support and assistance, you will be a valued and integral member of our Technical Services team.

In this busy and varied role, you will work closely with customers, plumbers, consultants, developers and internal stakeholders to deliver excellent service outcomes and ensure compliance with GVW requirements. Using your knowledge of plumbing, water and sewer connection processes, you will provide technical advice, interpret plans and assist customers through a range of property-related enquiries.

About your new role...

Primarily, you will manage the administrative processes associated with water and property connections, ensuring efficient and timely service delivery while maintaining compliance with the Corporation's requirements and relevant legislation.

This will include:

• Assessing water and sewer connection applications and providing advice on connection requirements, policies and procedures.

• Responding to customer, trade and developer enquiries and facilitating service requests with internal and external stakeholders.

• Managing invoicing, property agreements, consent documentation, backflow requests and other connection-related administration.

• Maintaining accurate records and providing information relating to water and sewer assets, property services and infrastructure.

• Assisting with land development, planning and subdivision enquiries, metering activities and fault call coordination.

  Based at the Shepparton Operations Centre where you will enjoy being part of a working environment amongst technical and operational staff with the bonus of hassle-free parking.

About you...

We're looking for someone with:

• Certificate 3 or above in Business or a related field and/or minimum 3 year's experience in a similar role

• Knowledge and experience in plumbing, water and sewerage connection procedures and requirements

• Demonstrated commitment, ability and experience in resolving customer enquiries whilst providing a strong customer focus.

• Intermediate computer skills with the ability to learn and adapt to multiple systems including MS Office.

• Excellent communication and interpersonal skills for collaborating with colleagues and interacting with customers and stakeholders.

• Strong organisational, self-management and problem-solving abilities

• Ability to work independently and collaboratively in a team environment.

  Please note that applicants must be Australian Citizens, permanent residents or hold a visa permitting them to work in Australia and hold a current driver's licence.

Where you'll be working...

Don't take our word for the amazing liveability/lifestyle benefits of the regions we service, check out these sites to learn about where you could work and play; Greater Shepparton region, Go Seymour, Go Nagambie, Strathbogie and Destination Cobram.

What you'll get...

You will have the opportunity to join a diverse and inclusive organisation with strong ties to our regional community.

• Classification GVW2: $60,255 - $80,888 + super (starting point is dependent upon relevant, qualifications, skills and experience)
• A Full-Time position
• Rostered Day Off (RDO) - 12 per year
• Shepparton based - regional lifestyle benefits
• Opportunity to make a difference to the team and wider organisation and contribute to the ongoing liveability and prosperity of the region you live in.
• Play a key public interaction role, supporting our customers
• An organisation committed to OHS and safe working practices and the wellbeing of its staff including flu vaccinations, skin checks and Employee Assistance Program (EAP)
• Supportive team culture
• Encouragement and support to pursue professional growth and development opportunities.
• Annual performance reviews that recognise, encourage and reward performance.
• Flexible, diverse, and inclusive workplace

For further information on this position, you are encouraged to contact Laurienne Winbanks - Manager - Retail Customers & Billing on [0455 744 890](tel:0455 744 890)

Applications close 11:59pm, Friday 25 September 2026

Interested?

Please visit our website to view position description and to apply via our online portal.

*Please note, when you click the apply button you will be taken to the online application form. Here you will be asked to provide personal and contact details and respond to employment related questions. You will be required to attach your cover letter, resume, and address key selection criteria when prompted

Goulburn Valley Water is an equal opportunity employer valuing all people, diverse backgrounds, experiences, and perspectives

Position Description

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