Technical Customer Success

Deloitte is seeking a Technical Customer Success to drive successful onboarding, deployment, adoption, and activation of enterprise AI solutions. This role combines technical implementation expertise with customer success, stakeholder management, training delivery, and business development capabilities to ensure customers realize value quickly and at scale.

Key Responsibilities:

• Serve as the primary point of contact for customers throughout onboarding, deployment, activation, and adoption phases.
• Lead customer kick-off sessions, define success metrics, establish deployment readiness, and develop tailored success plans.
• Manage end-to-end technical deployments, facilitate administrator working sessions, resolve implementation challenges, and ensure a smooth go-live experience.
• Support customer activation activities, including user provisioning, access management, and enterprise configuration.
• Configure and oversee enterprise infrastructure components such as Identity & Access Management (SSO, SAML, OIDC, SCIM), role mapping, domain controls, and governance frameworks.
• Implement and support security, compliance, spend management, API integrations, and data governance requirements.
• Deliver customer enablement programs, training sessions, train-the-trainer workshops, and live product demonstrations for technical and business audiences.
• Partner with executive and operational stakeholders to drive communication plans, organizational awareness, and user adoption initiatives.
• Monitor activation and adoption progress, provide executive readouts, and coordinate successful handoffs to account and customer success teams.
• Identify opportunities to expand customer value, increase adoption, and support additional service offerings. Gather customer feedback and analyze market trends to drive continuous improvement of products, services, and deployment methodologies.
• Maintain expertise in emerging AI technologies, enterprise platforms, and industry best practices through ongoing training and certifications.

Requirements:

• Proven experience in Customer Success, Technical Account Management, Professional Services, Solutions Engineering, or Enterprise Technology Consulting- an advantage.
• Native/high level English - required
• Hands-on experience deploying enterprise software, SaaS, AI, or cloud-based solutions- - an advantage.
• Strong knowledge of Identity and Access Management technologies, including SSO, SAML, OIDC, SCIM, and Entra ID - - an advantage
• Preferred Attributes Action-oriented, proactive, highly organized, and adaptable.
• Strong balance of technical expertise and business acumen.
• Passion for AI adoption, customer outcomes, and continuous improvement.
• Ability to identify growth opportunities and build trusted customer relationships

We at Deloitte believe that diversity and inclusion among our people is a critical component of our success and that is why we cultivate an organizational culture that contains and embraces diversity in all its form s .