Technical Customer Success Manager

Job Title: Technical Customer Success Manager (B2B)

Company Description

Antelope suite of products streamlines all the operation and reporting of your business, making complicated and time-consuming operations a thing of the past. With Antelope’s CRM, Tracking and VOIP combined into one smart interface, giving you instant access to all the information you need to maximize your ROI.

We are looking for a talented and ambitious individual to join our Customer Success team.

Role Summary

As a Customer Success Manager, you will be responsible for ensuring customer satisfaction and retention. This includes building relationships with customers, providing exceptional customer service, and utilising analytical skills to track and improve customer performance.

The nature of the role requires listening to and understanding customer’s needs, proactively supporting in anticipation of those needs, and building strong customer relationships.

Key Responsibilities

• Deliver an outstanding onboarding session to clients, acting as a trusted strategic advisor and partner, understanding their business objectives, goals & managing expectations.

• Drive overall customer adoption to help customers see success and value in alignment to their business objectives and successfully convert growth opportunities

• Act as a trusted advisor to end users to drive product adoption and ensure they leverage our suite of solutions to their full potential leading to realised maximum value

• Develop new and innovative ways to share relevant data and insights that are relevant and impactful to customers and link back to their success drivers through your customer journey milestones

• Analyse customer engagement, insights and success or risk metrics, to continuously educate & engage with clients at the right time as well as driving product and content enhancements

• Work cross functionally to provide clients with maximum support & industry specific insights, leveraging support from development, support and marketing teams

Qualifications

• Customer Service and Relationship Building skills
• Analytical Skills and Customer Retention skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Strong problem-solving and decision-making abilities
• Experience in the technology/software industry is a plus
• Knowledge of CRM platforms and SaaS practices
• Bachelor's degree in related field or equivalent experience
• Knowledge of industry leading tools such as Jira, Monday, Microsoft Office considered as advantage

Benefits

• Competitive salary and renumeration
• Professional development opportunities and continuous learning support
• Lunch, fruit and snacks in office
• Private health insurance
• Paid parking

Antelope Systems is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.