BO-SMART

Role Overview
We are looking for a technically minded and customer-focused
Technical Customer Support Coordinator
to support our UK team with customer enquiries, technical support tickets, machine installation bookings, and coordination between customers, the sales team, and external fitters.
The ideal candidate will have experience in construction machinery, hydraulics, plant hire, engineering, or a related technical industry. They should have strong problem-solving abilities, excellent English communication skills, and a well-organised approach to managing customer requests and service schedules.
Full product training will be provided. The role is fully remote and requires the successful candidate to work UK business hours.
Key Responsibilities
<ol>
<li>Customer Support:
Respond to customer enquiries professionally, manage incoming support requests, and ensure queries are resolved or escalated appropriately.</li>
<li>Technical Ticket Management:
Log, prioritise, track, and follow up on technical support tickets, ensuring timely communication and resolution.</li>
<li>Installation Coordination:
Schedule machine installations, coordinate appointments with customers and external fitters, and manage changes to bookings.</li>
<li>Internal Coordination:
Liaise with the sales team, technical personnel, and external service providers to ensure smooth communication and efficient service delivery.</li>
</ol>
Key Skills and Requirements
<ul>
<li>Previous experience in technical customer support, service coordination, engineering, construction machinery, hydraulics, or plant hire.</li>
<li>Good technical aptitude and the ability to understand machinery-related queries.</li>
<li>Excellent written and verbal English communication skills.</li>
<li>Strong organisational and time-management skills, with the ability to manage multiple tickets and bookings simultaneously.</li>
<li>A customer-focused approach with strong problem-solving and follow-up skills.</li>
<li>Confident using computers, email, ticketing systems, and scheduling tools.</li>
<li>Ability to work independently in a remote environment while collaborating effectively with a UK-based team.</li>
<li>Willingness to learn new products and technical processes through training.</li>
</ul>

Technical Customer Support Coordinator: CONSTRUCTION INDUSTRY EXPERIENCE ESSENTIAL- Fully Remote

Technical Customer Support Coordinator: CONSTRUCTION INDUSTRY EXPERIENCE ESSENTIAL- Fully Remote

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