Technical Customer Support Engineer (Tier 2)

• We’re looking for a Technical Customer Support Engineer Tier II to join our US team in Teaneck, NJ. You’ll be part of the Delivery department, working cross-functionally to assist with the installation, configuration, and calibration of our products—while serving as a key problem-solver for our customers and internal teams
• In this role, you’ll provide real-time technical support to our Field Service Engineers and Field Support Technicians, helping to ensure product stability, reliability, and exceptional customer experience
• Assist in the installation, configuration, and calibration of UVeye products for clients
• Provide on-site technical support during product installations to ensure proper setup and operation
• Troubleshoot and resolve customer technical issues related to machine performance and software
• Monitor, maintain, and update systems to ensure continuous product functionality
• Prepare detailed documentation and reports on installation and calibration activities
• Act as a technical point of contact for clients during installation, calibration, and troubleshooting
• Attend occasional in-person meetings with clients to analyze, troubleshoot, and resolve hardware issues on-site
• Ensure effective incident management by tracking and resolving technical issues promptly
• This role may involve on-site or field-based activities
• Depending on the position, tasks may include extended periods of sitting, standing, or walking; working in and around vehicle service areas, rental facilities, dealerships, manufacturing sites, or warehouse environments; and performing occasional manual tasks such as lifting or carrying up to 40 lbs, bending, or reaching
• The role may also require travel, working in varying environmental conditions, and the use of personal protective equipment (PPE) when appropriate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Benefits

• Private gym (including yoga and meditation class)
• Spacious work space
• Huge rooftop
• Free UVeye scan for your car
• Dog friendly- Able to work independently and manage multiple priorities under pressure
• Comfortable using tools like Zendesk, JIRA, and Confluence
• Proficiency with Linux, Docker, and Kubernetes
• Team-oriented with a customer-first mindset
• Solid understanding of networking (TCP/IP, HTTP, DNS, DHCP)
• Experience with cloud platforms like AWS, Azure, or GCP
• Familiarity with networking equipment (switches, routers, firewalls, load balancers)
• 3+ years of experience in Tier II support, systems administration, or QA engineering
• Hands-on experience with hardware setup, installation, and calibration
• Bachelor’s degree in Computer Science or a related field
• Strong troubleshooting skills across hardware and software domains
• Experience working in startup environments
• Proficiency in scripting (Bash, Python)
• Experience with deployment and automation tools such as Terraform and Helm