w
wipro
Technical Customer Support Executive
Skills
CRMCustomer Support
17 days ago
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Important information
Contract type:
Permanent
Location:
Kolkata, West Bengal, India
Work mode:
Onsite
Published on:
5 October 2026
What they need
Roles and Responsibilities
- Provide technical support to customers via phone calls, emails, or chats for various IT-related issues.
- Troubleshoot and resolve customer complaints related to software products and services.
- Collaborate with internal teams to identify solutions for complex technical problems.
- Maintain accurate records of customer interactions using CRM software.
- Escalate critical issues to senior team members when necessary.
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