Technical Customer Support (German)

David Kennedy Recruitment is working with a global customer experience company supporting a leading home appliances brand that is seeking to onboard three German-speaking Technical Customer Support Advisors to join their team in Bucharest.

The role is voice-based technical support for the brand’s German-speaking customers, working on-site for the first three months, with hybrid working available afterwards based on performance.

Position: Technical Customer Support Representative

Location: Bucharest, Romania

Model: On-site for the first 3 months. Hybrid available afterwards based on performance

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Provide technical customer support in German via voice channels
• Assist customers with questions and issues related to home appliance products
• Troubleshoot technical and product-related problems
• Identify customer needs and provide clear and accurate solutions
• Guide customers through appropriate troubleshooting steps
• Document customer interactions and relevant case information accurately
• Escalate complex technical issues when required
• Maintain a professional and customer-focused approach throughout each interaction
• Meet required quality, productivity and customer service standards.

REQUIREMENTS:

• German language proficiency at C1 level
• Previous customer service or technical support experience is preferred
• Good technical understanding and ability to troubleshoot customer issues
• Customer-focused and solution-oriented approach
• Good organisational skills and attention to detail
• Comfortable working with computer systems and internal tools
• Ability to work effectively in a structured customer support environment
• Willingness to work fully on-site in Bucharest for the first three months
• Legal right to work in Romania / valid work permit.

OFFER:

• Excellent remuneration package based on experience, skills and performance
• Guidance and tools to reach your full potential
• Relocation support for international candidates (coming outside of Romania)
• Sign-on bonus for new joiners
• Rewarding performance bonus structure
• Meal allowance
• Medical Subscription
• Wellbeing programs
• And many others!