Technical Customer Support I

Job Summary

The Technical Customer Support I position focuses on resolving technical issues for customers via email, phone, or chat. This role prefers foundational technical knowledge, requires excellent communication skills, and a customer-first mindset to ensure satisfaction and build strong client relationships.

• ⭐Hybrid working arrangement & 5 working days.
• Rotational 9 hours & 12 hours shift between Morning, Afternoon, and Night (Majorly Afternoon shift to support UK customers).
• ⭐Training will be provided.

Essential Responsibilities & Duties

• Resolves problems with customers via inbound telephone, email or chat sessions using technical product knowledge and interpersonal skills.
• Articulate technical issues in simple to understand terms to both management and customers.
• Fully documents customer interactions and issues in real-time in CRM systems.
• Escalate unresolved or complex issues to senior team members or specialized departments as necessary.
• Learn and adapt to new technologies, products, and platforms to effectively assist customers.
• Provide feedback on recurring customer issues to support team leaders in process improvement initiatives.
• Maintain a high level of professionalism in all customer interactions.

Key Qualifications & Skills

• ⭐Diploma or Bachelor's degree in related field (Open to NON-TECHNICAL background applicants!).
• ⭐Fresh graduates are welcome to apply! (no prior working experience required) ⭐
• ⭐Basic experience with AI-driven tools, such as machine learning-based diagnostic systems, virtual assistants, or predictive maintenance solutions, to improve customer support operations.
• Nice-to-have: Basic understanding of hardware and software troubleshooting.
• Strong communication and active listening skills.
• Time management and organizational skills to handle multiple tasks simultaneously.
• Enthusiastic and proactive approach to learning new skills and technologies.