Technical Customer Support | Ortigas | 6+ Months Exp

BPO Technical Support Representative

Ortigas | Night Shift | Onsite | Full Time

Enjoy solving problems? Help customers understand what is wrong, work through the fix, and leave with a clear next step. You’ll diagnose customer technical concerns, guide troubleshooting, document what happened, and bring in advanced support when the issue needs deeper investigation.

ABOUT ACQUIRE INTELLIGENCE

At Acquire Intelligence, our mission is to help business work smarter.

We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence. Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe. If you’re passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.

A SNAPSHOT OF YOUR ROLE

You’ll spend your day helping customers work through real technical problems rather than giving generic service answers. Most cases involve understanding the issue, narrowing down likely causes, guiding the customer through the right checks or fixes, confirming the result, and documenting or escalating the case when needed.

WHAT YOU’LL DO

Customer Technical Support

• Support customers with technical questions through voice and/or digital channels.
• Translate technical steps into clear instructions the customer can follow.
• Keep the interaction focused on understanding the issue and reaching the right outcome.

Problem Solving

• Use targeted questions and available support resources to narrow down likely causes.
• Guide customers through troubleshooting one step at a time.
• Confirm whether the fix worked before closing or escalating the case.

Case Ownership

• Capture clear troubleshooting notes and customer context in the support system.
• Escalate cases that require deeper technical expertise with complete information.
• Follow required processes, quality standards, and customer commitments.

A BIT ABOUT YOU

Must-Haves

• Technical support, TSR, help desk, application support, software support, or device troubleshooting experience.
• Strong customer communication and ability to explain technical steps simply.
• Comfortable documenting cases and using support systems.
• Available for onsite night-shift work.

Good-to-Haves

• BPO technical support across calls, chat, and email.
• Experience supporting devices, software, applications, electronics, connectivity, or SaaS products.
• Ticketing, knowledge-base, CRM, or case-management experience.

WHY JOIN THE A-TEAM?

Come for a career, stay for the fun!

Here’s what’s waiting for you:

1. HMO coverage for you and your family
2. Epic Yearly Kick-Off Parties with major giveaways
3. Recognition through our Value Awards — we celebrate your wins
4. Real career growth with opportunities for internal promotions
5. Meaningful work with talented and supportive teams

Your future matters:

1. 900+ internal promotions every year
2. Access to 2,700+ leadership training courses

Extra rewards along the way:

1. 14th Month Pay after 5 years of continuous service
2. Employee Referral Program — earn up to ₱42,000 per successful hire

Enjoy work-life balance:

1. 24 Paid Time-Off Credits annually, with leave credits convertible to cash
2. Paid Birthday Leave — celebrate your day your way

WHAT WE VALUE

We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

Curious and Clever: Smart questions spark smart solutions

Entrepreneurial Energy: Think like an owner. Solve like a founder

Fast with Intent: We move fast and deliver real results

Laugh and Learn: We don’t take ourselves too seriously, just our results

What are you waiting for? Come for a career, stay for the fun!