Technical Customer Support - Renewables

Technical Customer Support Specialist – Solar & Energy Storage

We are working with a growing energy technology business that is looking for a technically strong Customer Support Specialist to provide advanced technical support across solar PV, battery energy storage and power electronics products .

Acting as a key technical point of contact for customers, installers, distributors and internal teams. The role will combine remote technical support, advanced troubleshooting, system commissioning and hands-on field support across residential solar and energy storage installations.

Key Responsibilities

• Provide Tier II and Tier III technical support to customers, installers, distributors and internal teams.
• Troubleshoot complex issues across solar PV systems, battery energy storage systems, inverters and microinverters .
• Support customers remotely and travel to field sites to assist with solar and storage installations, commissioning, diagnostics and fault resolution .
• Troubleshoot electrical, communications and system-level issues across integrated solar + battery systems .
• Work closely with Engineering, Product, Quality and Manufacturing teams to investigate and resolve technical issues.
• Carry out product testing, failure analysis and field investigations where required.
• Develop and maintain technical documentation, troubleshooting guides and knowledge base content.
• Provide technical training and guidance to customers, installers, distributors and internal personnel.
• Gather and analyse field feedback to identify recurring issues and opportunities to improve products and the overall customer experience.
• Support new solar and energy storage product launches through technical validation, field readiness and customer support.
• Produce detailed technical reports and communicate findings clearly to engineering and leadership teams.
• Travel periodically to company facilities for product testing, training, engineering collaboration and technical meetings.

Background & Experience

• 3–5+ years' experience in technical support, field service, applications engineering or a similar technical customer-facing role.
• Experience within solar PV, battery storage, renewable energy or power electronics .
• Strong understanding of:
• Solar PV systems and residential installations
• Battery Energy Storage Systems (BESS)
• Solar inverters and microinverters
• Solar + storage system architecture
• Electrical troubleshooting
• System commissioning and diagnostics
• Electrical and communications systems
• Comfortable troubleshooting complex technical issues both remotely and on-site.
• Strong customer-facing communication skills with the ability to explain technical issues clearly to both technical and non-technical audiences.
• Highly organised, analytical and solutions-focused.
• Willingness and ability to travel throughout the United States .
• Valid driver's licence
• Bachelor's degree in Electrical Engineering, Engineering Technology, Renewable Energy or a related discipline preferred, although equivalent industry experience will be considered.