Technical Customer Support Representative

Technical Customer Support Representative at Lorygen Group The Opportunity Lorygen Group has an opening for a Technical Customer Support Representative focused on accurate, dependable work across digital presence, accessibility, customer service, project delivery, content, and digital operations. In this position, you will combine customer service with structured troubleshooting for product, platform, or technology-related questions while working with the records, systems, and teams used by Lorygen Group.

Location: United States — 100% Remote

Job Type: Full Time

Salary: $63,500 - $73,500 per year

Your Day-to-Day

• Respond to technical questions from clients and digital-service users through email, chat, phone, or ticketing channels.
• Gather issue details, verify account or system context, and guide users through documented troubleshooting steps.
• Record every case, action, and outcome so technical and customer-service history remains complete.
• Resolve supported issues independently and escalate defects, security concerns, or complex cases appropriately.
• Follow up after technical actions to confirm that the customer can continue using the affected service.
• Share recurring user questions and technical friction points with clients, project teams, content teams, and digital specialists for product or process improvement for Lorygen Group.

What You'll Bring

• Experience in technical support, help desk, software support, IT operations, or customer support is preferred.
• Strong troubleshooting, documentation, and customer-communication skills.
• Comfort working with ticketing systems, knowledge bases, remote-support tools, and web-based applications.
• Strong written communication and the ability to document work clearly in a remote environment.
• Reliable internet access and a quiet, secure workspace suitable for handling business information in Lorygen Group's remote-work environment.
• Ability to complete a pre-employment background check.

Position Information

• Employment type: Full Time
• Work arrangement: 100% Remote — United States
• Experience level: Associate
• Base salary: $63,500 - $73,500 per year

Application Complete the online application and attach your current resume. Review the information you provide before submitting.