Technical Customer Support Representative

At Near, we connect top talent in Latin America with exciting remote opportunities at U.S.-based companies. Our mission is to create better lives by fostering a remote work culture that transcends borders.

About the Company:

Our client is a leader in the solar panel industry, providing high-quality solar solutions and technical services. They are committed to innovation, sustainability, and delivering exceptional customer service while building long-term relationships with their clients and partners.

About the Role:

We’re hiring a Technical Customer Support Representative to support customers with solar installation and equipment-related service requests. This is a customer-facing technical support role where you’ll troubleshoot basic issues, identify appropriate next steps, coordinate with internal teams and external partners, and ensure service requests are resolved efficiently. The ideal candidate is technically curious, solution-oriented, organized, and comfortable communicating technical information to both customers and non-technical stakeholders.

What You’ll Do:

• Handle customer service requests and gather information to understand technical issues.
• Troubleshoot basic issues related to solar installations and equipment.
• Identify potential causes of service issues and determine appropriate next steps.
• Prepare work order estimates based on company and market rates.
• Communicate technical information clearly with customers, dealers, sales managers, and internal teams.
• Coordinate with internal teams, solar equipment manufacturers, and external partners to resolve service requests.
• Document technical issues, troubleshooting steps, and resolutions accurately.
• Escalate complex issues to Customer Support Specialists or the appropriate technical team.
• Follow up on open service requests to ensure timely resolution.
• Participate in cross-functional meetings and help improve service processes.
• Provide professional, solutions-oriented support throughout the customer journey.

Must-Have Requirements:

• Previous experience in technical customer support, technical service, troubleshooting, or a similar customer-facing technical role.
• Ability to troubleshoot basic technical issues and identify appropriate solutions or next steps.
• Strong problem-solving and analytical skills.
• Excellent written and spoken English.
• Ability to explain technical information clearly to customers and non-technical stakeholders.
• Strong customer service and relationship-building skills.
• Comfortable handling inbound and outbound calls with professional phone etiquette.
• Strong attention to detail when documenting technical issues and service information.
• Self-motivated, organized, and comfortable working in a team environment.
• High school diploma or equivalent.

Nice to Have:

• Experience in the solar, renewable energy, electrical, or related industries.
• Experience coordinating technical service requests or work orders.
• Familiarity with solar equipment and installation processes.
• Experience working with dealers, manufacturers, or field service teams.

Compensation & Benefits:

• Compensation : Base salary of $1,200 per month, plus quarterly bonuses contingent on meeting established performance targets (KPIs).
• 3 U.S. holidays + 3 weeks of PTO.
• Fully remote contractor role.
• Dynamic and inclusive work environment.
• Opportunity to develop technical expertise within the solar energy industry.