Technical Customer Support Representative

We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Support Representative. In this role, you will be responsible for providing exceptional customer service and support to our clients. If you have excellent communication skills, enjoy helping others, and thrive in a fast-paced environment, we want to hear from you!

Duties:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner
• Assist customers with product information, order status, and general inquiries
• Process customer orders and returns accurately and efficiently
• Provide technical support and troubleshoot issues with products or services
• Conduct outbound calls to follow up on customer inquiries or resolve any outstanding issues
• Upsell additional products or services to customers when appropriate
• Maintain accurate customer records and update information as needed
• Collaborate with other team members to ensure customer satisfaction

Requirements:

• High school diploma or equivalent required; associate's degree preferred
• Previous experience in customer service or a related field is preferred
• Excellent verbal and written communication skills in English; fluency in Spanish is a plus
• Strong data entry skills with attention to detail
• Ability to analyze customer needs and provide appropriate solutions
• Proven ability to handle difficult customers with professionalism and empathy
• Familiarity with CRM software is a plus
• Ability to work independently and as part of a team
• Strong multitasking and organizational skills
• Positive attitude and willingness to learn

If you are passionate about delivering exceptional customer service and have the skills necessary for this role, we invite you to apply today!

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Pay: $16.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Work Location: In person