Technical Customer Support Specialist

About the Role

AB POS Solutions is looking for a customer-focused Technical Customer Support Specialist to assist U.S.-based clients with POS systems, hardware, software, network connectivity and payment-related issues.

This is a customer-facing technical support position focused on troubleshooting, communication and problem resolution. It is not a software development or engineering role.

Key Responsibilities

• Provide technical support to customers by phone, email and remote assistance.
• Troubleshoot POS software, payment terminals, printers, network connectivity and related hardware.
• Identify the cause of technical issues and provide clear, effective solutions.
• Document customer interactions, troubleshooting steps and resolutions.
• Escalate complex cases to the appropriate department when necessary.
• Follow up with customers to confirm that reported issues have been resolved.
• Coordinate with Technical Support, Customer Service and other internal teams.
• Maintain professional and customer-focused communication.
• Follow company procedures for case management and technical support.

Requirements

• Intermediate to advanced English.
• Strong verbal and written communication skills.
• Basic knowledge of computer hardware, software and networking.
• Ability to troubleshoot technical issues logically and efficiently.
• Strong customer service and interpersonal skills.
• Ability to explain technical information clearly to non-technical customers.
• Strong organizational skills and attention to detail.
• Ability to manage multiple cases and priorities.
• Availability to work on-site in San Salvador.

Preferred Qualifications

• Previous experience in technical support, IT help desk or customer service.
• Experience troubleshooting POS systems, payment terminals, printers or network devices.
• Familiarity with remote-support tools and ticketing systems.
• Experience supporting customers in the United States is a plus.
• Software development or programming experience is not required.

Position Details

Employment Type: Full-time

Workplace: On-site

Location: San Salvador, El Salvador

• Apply directly through LinkedIn, at nuvpos.com/careersform, or send your CV to [email protected]