Michael Page

We are looking for a Technical Customer Support Specialist (Telematics) to join an international team and support Schmitz Cargobull's customers and service partners across Europe. This role will be responsible for handling telematics-related inquiries, managing support tickets, coordinating communication between stakeholders, and ensuring a high level of customer satisfaction through efficient issue resolution.
Client Details
Schmitz Cargobull is a leading manufacturer of trailers and semi-trailers based in Germany. The company specialises in the production of various types of transport equipment, including refrigerated trailers, curtain-sided trailers, and box trailers. Founded in 1892, Schmitz Cargobull has established a strong reputation for quality, innovation, and engineering excellence in the logistics and transportation industry.
Description
<ul>
<li>Act as the first point of contact for customers and service partners regarding telematics-related technical issues;</li>
<li>Manage and process tickets received through the Cargobull PartnerConnect platform;</li>
<li>Provide technical support via email and telephone;</li>
<li>Coordinate and facilitate information exchange between all involved stakeholders;</li>
<li>Collaborate closely with the Service Partner Network, Cargobull Euroservice, and Cargobull Telematics teams;</li>
<li>Escalate issues to 2nd Level Aftersales Support whenever required;</li>
<li>Prepare reports on completed cases and resolutions;</li>
<li>Provide feedback and contribute to continuous process improvement initiatives.</li>
</ul>
Profile
<ul>
<li>Completed vocational training in a commercial, administrative, or related field;</li>
<li>Fluent in Spanish (written and spoken);</li>
<li>Good command of English (written and spoken);</li>
<li>Minimum of 2 years' experience in customer support, customer service, technical support, or a call center environment;</li>
<li>Good knowledge of Microsoft Office applications;</li>
<li>Strong analytical and structured problem-solving skills;</li>
<li>Excellent communication and interpersonal skills;</li>
<li>Customer-focused and service-oriented mindset;</li>
<li>Reliable, committed, and able to work independently;</li>
<li>Team player with a collaborative approach;</li>
<li>Results-oriented and proactive.</li>
</ul>
Job Offer
<ul>
<li>100% remote working model with flexibility and work-life balance</li>
<li>Opportunity to join an international and multicultural environment</li>
<li>Dynamic role with exposure to customer service, logistics, and sales operations</li>
<li>Professional development and career growth opportunities</li>
<li>Collaborative and supportive team culture</li>
<li>Competitive compensation and benefits package</li>
</ul>

Technical Customer Support Specialist | Spanish | Remote

Technical Customer Support Specialist | Spanish | Remote

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