A
Appian
Technical Delivery Manager
Skills
AICRMDigital Transformation
1 month ago
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Important information
Contract type:
Permanent
Salary:
£75,000 – £175,000 / year
Location:
London, UK
Work mode:
Onsite
Published on:
23 September 2026
What they need
- Are you a technical leader who thrives at the intersection of complex agile delivery, strategic account growth, and executive relationship building? Deliver high-impact digital transformations
- Appian Customer Success is obsessed with ensuring our customers achieve remarkable business results through high-value technology engagements
- The Delivery Management team is directly responsible for driving customer growth through deep technical expertise, trusted advisory, and demonstrated results
- Working in close alignment with Appian Sales and Partners, we lead innovative implementations and turn complex corporate visions into scalable software solutions
- As a Technical Delivery Manager (TDM), you will own two of Appian’s most critical corporate objectives: orchestrating flawless software delivery and unlocking exponential account growth
- This role is unique because it blends technical delivery mastery with strategic account management
- You won’t just oversee timelines; you will partner with architects, product designers, and client executives to manage large-scale enterprise programs powered by our AI-Powered Process Automation platform
- Orchestrate Agile Delivery: Oversee all aspects of agile program management for Appian-led engagements, proactively managing delivery risks and removing project impediments
- Drive Strategic Growth: Partner with front-line sales representatives to qualify opportunities, identify enterprise problems, position services, and execute account expansion strategies
- Manage Financial Portfolios: Successfully oversee a complex book of business, utilizing rigorous financial management tools and performance metrics to ensure profitability
- Architect Application Roadmaps: Analyze customer strategic goals to build compelling business cases, define high-value use cases, and map long-term digital transformation journeys
- Cultivate Executive Relationships: Establish and maintain deep, trusted relationships with key client stakeholders, buyers, influencers, and delivery partners
- Lead Cross-Functional Teams: Team with software architects and product designers to design, construct, and deploy Enterprise-Grade Orchestration solutions
- Tools and Resources:
- Training and Development: During onboarding, we focus on equipping new hires with the skills and knowledge for success through department-specific training. Continuous learning is a central focus at Appian, with dedicated mentorship and the First-Friend program being widely utilized resources for new hires
- Growth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training, and tuition reimbursement for those aiming to advance their education. This commitment ensures that employees have access to a holistic range of development opportunities
- Community: We’ll immerse you into our community rooted in respect starting on day one. Appian fosters inclusivity through our 8 employee-led affinity groups. These groups help employees build stronger internal and external networks by planning social, educational, and outreach activities to connect with Appianites and larger initiatives throughout the company- Value-Based Selling: Demonstrated expertise using value selling methods to build compelling business cases and financial benefits for client proposals
- Degree: Bachelor of Science or Bachelor of Arts degree in Computer Science, Engineering, Information Systems, Mathematics, or a related technical/analytical field
- Financial Account Management: Proven experience managing a portfolio or book of business using structured financial tools, forecasting, and budgets
- Travel: Willingness to travel 10% or less annually to support vital customer engagements
- Agile Leadership: 5+ years of experience in an Agile delivery environment, with at least 1 year of direct experience leading technology implementation teams
- Industry Frameworks: Professional background within key verticals such as Financial Services, Pharmaceuticals, Insurance, or Manufacturing
- Enterprise Architecture: Experience within software consulting specializing in CRM, ERP, Data Integration Architecture, Enterprise Application Integration (EAI), or master data management
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